On-Site IT Support Technician

Description

Position Summary: We are seeking a Level 2 IT Technician to provide on-site technical support, ensure system functionality, and collaborate on technology projects at an industrial plant. Key Highlights: 1. On-site technical support in industrial environments. 2. Collaboration on projects and maintenance of computer systems. 3. Extensive experience in hardware, software, and IT networks. On-Site IT Support Technician – San Lorenzo Plant Location: Industrial plant located in Puerto General San Martín, Santa Fe, Argentina Work Mode: On-site – 1 visit per week Visit Schedule: Monday to Friday, from 08:00 to 16:30 (to be coordinated with the Technology Department) Reports To: Infrastructure Manager or designated contact Required Profile: Level 2 IT Technician Role Objective Provide on-site technical support at the plant once per week to ensure proper operation of computer systems, address incidents, perform preventive tasks, collaborate on departmental projects, and maintain updated documentation. Main Responsibilities • Execute previously assigned tasks via management tool. • Tour various plant areas to assess technological needs. • Coordinate with the Technology Department regarding activities, updates, and priorities. • Submit a report for each visit detailing completed and pending tasks. • Provide on-site technical assistance and support to users: hardware, software, and networks. • Verify overall functionality of workstations. • Coordinate and implement solutions for incidents reported by users. • Install, configure, or reinstall new equipment or existing workstations. • Perform software updates, application installations, and peripheral setups. • Carry out minor hardware changes (disks, memory, keyboards, etc.). • Assemble and maintain minor cabling and patch cords. • Perform minor telephone system tasks and follow up on installations. • Maintain an updated inventory of computer equipment and components. • Document changes and tasks performed, and keep records updated. • Audit software and application usage per internal policies. • Collaborate on testing new products and contribute improvement proposals. Candidate Profile Academic Background: • Completed secondary education (technical preferred). • Student pursuing studies related to Technology or Systems. Experience: • Minimum 2 years in similar roles within industrial or corporate environments (mandatory). • Demonstrable experience through references will be valued. Required Technical Knowledge: • Server and PC hardware. • Virtualization (Hyper-V / VMware). • Print Servers, File Servers / DFS. • Windows Server and Windows 7/10/11 operating systems. • Cybersecurity (antivirus, antispam). • Networks: structured cabling, basic networking, Wi-Fi. • Telephony and Microsoft 365 tools. Desirable: • Microsoft certifications. • Knowledge of current technologies and best practices in technical support.-Requirements- Minimum Education: Secondary 2 years of experience Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, support, soporte, tecnologias, la, informacion, it