Incident Management Engineer

Description

Job Summary: We are seeking an engineer to identify and analyze causes of service impact, manage incidents, collaborate in digital transformation, and propose innovative solutions. Key Highlights: 1. Identify and analyze causes of service impact 2. Collaborate in the digital transformation of the area 3. Propose innovative solutions Key Responsibilities: Identify and analyze the most common causes of service impact within the services provided by the multinational company, generating reports and recommendations for mitigation. Monitor and analyze key performance indicators (KPIs) for the service incident management process, ensuring achievement of objectives. Collaborate with multidisciplinary teams to identify improvement opportunities and support the area’s digital transformation. Implement best practices, procedures, and tools to optimize incident management and tracking. Actively participate in analyzing and reducing recurring issues, staying up-to-date with technological trends and proposing innovative solutions. · Technical Requirements: Advanced knowledge of ITIL and eTOM. Engineering degree or equivalent experience relevant to the role. Proficiency in data analysis using platforms such as PowerBI or similar tools.-Requirements- Minimum Education: University degree years of experience Keywords: engineers, ingeniera, ing, engineer