Customer Service Supervisor

Description

Job Summary: We are seeking a Customer Service Supervisor to lead a team, ensure service quality, optimize tools, and propose continuous improvements. Key Highlights: 1. Joining a growing company 2. Positive work environment and development opportunities 3. Continuous training Details A digital services company operating in the region is looking to hire a Customer Service Supervisor for its team in Cipolletti (on-site mode). · Main Responsibilities: - Supervise and coordinate a team of 7 people dedicated to customer service. - Monitor service quality and ensure compliance with established standards. - Manage and optimize the use of automated customer service tools (chatbot). - Resolve complex situations and provide daily operational support to the team. - Prepare performance reports and propose continuous improvements to customer service processes. · Requirements: - Prior experience supervising customer service teams (mandatory). - Proficiency in digital tools and online customer service platforms. - Leadership, communication, and conflict resolution skills. - Flexible working hours (support team operates from 08:00 am to 03:00 am). - Residence in Cipolletti or nearby areas. · Offered: - Joining a growing company. - Positive work environment and development opportunities. - Continuous training.-Requirements- Minimum Education: High School 3 years of experience Keywords: resident, supervisor, assistant manager, department head, responsible person, coordinator, manager, team leader, care, costumer, customer