Job Summary: We are seeking a positive and empathetic professional for Customer Service, responsible for managing requests, complaints, and information to ensure a satisfactory customer experience. Key Responsibilities: 1. Handle inquiries, complaints, and requests through various channels. 2. Provide clear and accurate information about products or services. 3. Collaborate with other teams to enhance the customer experience. We are looking for a professional with a positive attitude, empathy, and a service-oriented mindset to work in the Customer Service area. Their mission will be to deliver a satisfactory customer experience through effective management of requests, complaints, and general information. · Key Responsibilities: - Handle inquiries, complaints, and requests through various channels (phone, email, chat, etc.). - Provide clear and accurate information about products or services. - Log and track cases in internal systems. - Escalate critical situations according to established protocols. - Collaborate with other teams to enhance the customer experience. · Additional Requirements: - Communication and conflict resolution skills. - Proficiency in office software and CRM tools. - Attention to detail and service orientation.-Requirements- Minimum Education: Tertiary years of experience Languages: Spanish, English Keywords: care, costumer, cliente
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
