Software Configuration Coordinator - EY Global Delivery Services

Description

Summary: The Software Configuration Coordinator plans, coordinates, and governs software changes and releases across the enterprise landscape, ensuring controlled, compliant, and risk-aware promotions. Highlights: 1. Govern software changes and releases across the enterprise 2. Ensure controlled, compliant, and risk-aware software promotions 3. Maintain system stability and enable high-quality releases Location: CABA Other locations: Primary Location Only Salary: Competitive Date: 15 May 2026 **Job description** ------------------- Requisition ID: 1706554 **Role Overview** The **Software Configuration Coordinator** is accountable for **planning, coordinating, and governing software changes and releases** across the enterprise landscape. This role ensures changes are promoted in a **controlled, compliant, and risk\-aware manner** by partnering with development, Basis, enhancement, testing, and release teams. This position is highly **process\-driven** and requires experience with **SAP Solution Manager** (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation) and **SAP Transport Management System (STMS)**. The role is critical to maintaining system stability and enabling timely, high\-quality releases. **Key Responsibilities** * Plan, coordinate, and govern **software releases and transport movements** across the SAP landscape * Manage and oversee end\-to\-end **Change Request Management (ChaRM)** activities * Review, analyze, and remediate **transport conflicts and retrofit issues** prior to production promotions * Ensure adherence to **release, change, and transport management processes** * Coordinate with **global, cross‑functional teams** (Basis, Development, Testing, Business) to align on release readiness * Monitor dependencies and interrelationships among SAP modules to mitigate risk * Maintain accurate and up‑to‑date **solution and release documentation** * Support governance forums by providing **release status, risk assessments, and impact analysis** * Enforce process compliance while enabling timely delivery of business changes **Required Skills \& Experience** * Strong understanding of the **Software Development Life Cycle (SDLC)** * Hands‑on experience with: * + **SAP Solution Manager** (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation) + **SAP Transport Management System (STMS)** * Experience with **IT Service Management tools** (e.g., ServiceNow) * Knowledge of **ITIL Service, Change, and Release Management practices** * Ability to lead and influence **cross‑functional, multi‑location teams** * Strong analytical, problem‑solving, and decision‑making skills * Able to manage **multiple parallel releases and priorities** with clear communication and effective organization * Proficiency in English business language required **Behavioral \& Professional Competencies** * Detail\- and quality\-focused, with a consistent approach to following and improving processes * Works effectively with distributed teams, including coordinating work across time zones and knowing when to escalate risks * Excellent stakeholder communication and relationship‑building skills * Adapts to changing priorities by re\-planning work, communicating trade\-offs, and maintaining delivery quality **Why This Role is Critical** The Software Configuration Coordinator plays a **key governance role** in ensuring: * System stability during frequent releases * Timely promotion of critical fixes and enhancements * Reduced release risk through structured, repeatable processes **What we offer** As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here’s a snapshot of what we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a significant impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be accepted for who you are and empowered to use your voice to help others find theirs. **If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now**