On-Site VIP Micro-IT Support

Description

Job Summary: We are seeking a Semi-Senior/Senior IT Technical Support professional with experience supporting VIP users, who is proactive and service-oriented, to deliver high-quality assistance. Key Highlights: 1. On-Site VIP Micro-IT Support 2. Strong service orientation and excellent interpersonal skills 3. Opportunity to innovate and build a better future at Stefanini Join Stefanini! At Stefanini, we are over 30\.000 brilliant minds, connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss this! **On-Site VIP Micro-IT Support** **** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** On-site Micro-IT Support, with intermediate/advanced knowledge of: * Office 365, * PC and peripheral hardware and software repair, * Basic networking/communications knowledge, * Semi\-Senior / Senior profile, * Soft Skills: dynamic, proactive attitude, strong communication, responsible, detail-oriented, adaptable to change, committed and motivated to learn. Full-time schedule, Monday to Friday, 9 AM to 6 PM. On-site mode. **Requirements and Qualifications** **About the Position** --------------------- We are looking for an **IT Technical Support professional with experience supporting VIP users**, focused on delivering personalized, high-quality technical assistance to key organizational users. We seek a candidate with strong service orientation, excellent interpersonal skills, and the ability to resolve incidents quickly, proactively, and professionally—ensuring a differentiated support experience. **Responsibilities** --------------------- * Provide on-site and remote technical support to VIP users and executives. * Resolve incidents related to hardware, software, connectivity, email, corporate tools, and mobile devices. * Perform installation, configuration, and maintenance of computer equipment. * Manage support tickets and ensure adherence to service-level agreements (SLAs). * Coordinate with internal teams and vendors as needed. * Track incidents to resolution. * Assist with configuration and support of meeting rooms and technological equipment. * Maintain clear, courteous, and professional communication with users. **Requirements** -------------- * Prior experience in **IT technical support** and end-user support. * Experience supporting **VIP or executive users** (preferred). * Knowledge of Windows operating systems, Microsoft 365 tools, basic networking, and hardware support. * Familiarity with ticketing management tools. ### **Preferred Qualifications** * Basic knowledge of **Apple** devices, including: * iPhone * iPad * MacBook * iMac **Desired Competencies** ------------------------- We especially value individuals who stand out for: * **Excellent user-focused attitude.** * **Strong presence and interpersonal communication skills.** * **Ability to resolve situations quickly and proactively.** * **Courteous, professional, and service-oriented demeanor.** * Organization, responsibility, and task follow-up. * Ability to work under pressure and prioritize incidents. Looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action counts, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!