Engineer I - Support

Description

Job Summary: We are seeking an Engineer I - Support to ensure operational continuity, manage technical incidents, and collaborate in a dynamic, high-demand environment. Key Highlights: 1. Revolutionizing the future of travel in Latin America. 2. A role with autonomy and the opportunity to make a real impact. 3. An environment that values diversity and puts people at the center. At the \#EquipoD, we have been revolutionizing the future of travel in Latin America for over 25 years ✈️. We seek talent that thinks big, acts autonomously, and delivers real impact. If you are passionate about innovation, rapid learning, and teamwork to create memorable experiences, join us. We are looking for an **Engineer I** for our Support team. This role combines technical analysis, cross-functional collaboration, and vendor management within a dynamic, operationally high-demand environment. This is an on-site position at our offices in **CABA**. ### **What will be the responsibilities of this role?** * Ensure operational continuity for company users. * Manage technical incidents affecting Group users. * Analyze, diagnose, and resolve issues related to software, hardware, and connectivity. * Log and document incidents in management tools. * Ensure compliance with SLAs, quality standards, and defined response times. * Identify opportunities to improve operational processes and support workflows. * Collaborate with teams such as Customer Support, IT, Implementations, and Sales. * Manage inventory of equipment, mobile devices, and licenses. * Record equipment assignments, repairs, and decommissioning. * Propose tools or solutions to improve IT team efficiency. ### **What are we looking for?** * +4 years of prior experience in technical support or help desk roles. * Experience working with all three operating systems (Linux, Windows, and macOS). * Knowledge of hardware and connectivity. * Experience in remote/telephone technical support. * Strong analytical skills and problem-solving orientation. * Proactivity, autonomy, and ability to work under pressure. * Clear communication and customer orientation. * Ability to adapt to dynamic, high-demand environments. ### **Nice to have:** * Basic programming or scripting knowledge. * Familiarity with AI tools. We offer autonomy, real impact, and an environment where you can create, learn, and grow. Join a team that values diversity and puts people at the center. **Travel transforms you — working at Despegar does too** ✈️ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.