Operations Leader

Description

Job Summary: We are seeking an Operations Leader to guide, motivate, and supervise teams, promote an inclusive environment, and adapt to new technologies to enhance customer satisfaction. Key Highlights: 1. Foster diversity and open communication within the team. 2. Guide the team in adapting to new technologies and digital tools. 3. Lead technological changes and ensure a smooth transition. Konecta is a leading company providing digital customer management services and solutions. It employs over 120,000 professionals working across 26 countries in 30 languages. Konecta offers end-to-end solutions covering the entire customer lifecycle, with an integrated omnichannel and digital offering designed to improve process efficiency and support the evolution of its clients’ services—spanning customer experience, process reengineering consulting, cutting-edge and digital technologies, and customer operations (Front and Back Office), among others. Central to this evolution has been Konecta’s ability to respond to market developments by strongly investing in technology, establishing multiple tech hubs focused on automation, robotic process automation (RPA), digital services, Big Data, and Artificial Intelligence. The company pursues a sustainable business growth model through management practices grounded in profitability, quality, ethics, transparency, diversity, and equal opportunity—minimizing environmental impact and supporting community development. Headquartered in Madrid, Konecta generates global revenues of €2 billion and serves over 500 clients, including leading companies in telecommunications, energy, banking, automotive and mobility, e-commerce, and retail.  Job Opportunity in Córdoba We are currently recruiting for an Operations Leader position for one of our key accounts! YOUR MAIN CHALLENGES WILL BE: What will your challenges be? Foster diversity of opinions, experiences, and perspectives within the team and across other departments/clients, promoting an inclusive environment where everyone feels respected and valued. Facilitate open and transparent communication, encouraging idea exchange to strengthen relationships. Convey the importance of team integration through group goal setting, collaborative tasks, and recognition of achievements. Guide and lead the team in adopting new tasks, tools, and digital technologies to improve customer satisfaction and productivity. Plan and organize team tasks, understanding each metric/objective/KPI, ensuring commitments are met and expected results achieved. Supervise and apply disciplinary measures within the team to maintain a positive work environment aligned with Konecta’s policies. Communicate data analysis results to the team and other stakeholders using clear visualizations and messages that facilitate understanding and decision-making. Lead changes related to the adoption of new technologies, ensuring a smooth transition and positive team acceptance.  Requirements: Minimum 2 years of verifiable experience leading call center teams (Mandatory) Proficiency in Microsoft Office Suite (Mandatory) On-site work mode Availability: Full-time (Preferably afternoon shift) Monday–Friday afternoons; Saturday mornings English language proficiency (Desirable) Benefits: Health insurance benefits Immediate training Internal growth opportunities Wellness Program: Discounts on meals, movies, clothing, home appliances, gyms, travel, and more. At Konecta, we value diversity. All our job openings are open to people with disabilities, individuals aged 45 and older, non-binary and transgender individuals. We believe diverse teams drive innovation.-Requirements- Minimum education: Secondary school Years of experience Languages: English Knowledge: Team management, Microsoft Excel Keywords: supervisor, manager, director, chief, lead, leadership, head, coordinator