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Job Summary: We are seeking an Operations Leader to guide, motivate, and organize a team, fostering diversity and open communication to achieve objectives. Key Highlights: 1. Team leadership in a dynamic and challenging environment. 2. Promotion of diversity, inclusion, and open communication. 3. Opportunities for professional growth and potential development. Konecta is a leading company providing digital customer management services and solutions. It employs over 120,000 professionals across 26 countries, working in 30 languages. Konecta delivers end-to-end solutions covering the entire customer lifecycle, with an integrated omnichannel and digital offering designed to improve process efficiency and support service evolution—including customer experience, process reengineering consulting, cutting-edge digital technologies, and customer operations (Front and Back Office), among others. Central to this evolution has been Konecta’s ability to respond to market changes by strongly investing in technology—establishing multiple tech hubs focused on automation, robotic process automation, digital services, Big Data, and Artificial Intelligence. The company pursues sustainable business growth through management practices grounded in profitability, quality, ethics, transparency, diversity, and equal opportunity—minimizing environmental impact and supporting community development. Headquartered in Madrid, Konecta generates global revenues of €2 billion and serves over 500 clients, including leading companies in telecommunications, energy, banking, automotive and mobility, e-commerce, and retail. We are currently recruiting for Operations Leader positions for one of our key accounts! Employment opportunity in Buenos Aires. Your main responsibilities will include: Promoting diversity of opinions, experiences, and perspectives within the team and across other departments/clients, cultivating an inclusive environment where everyone feels respected and valued. Facilitating open and transparent communication, encouraging idea exchange to strengthen relationships. Conveying the importance of team integration through group goal setting, collaborative tasks, and recognition of achievements. Guiding and leading the team in adapting to new tasks, tools, and digital technologies to enhance customer satisfaction and productivity. Planning and organizing team tasks, understanding each metric/objective/KPI, ensuring commitments are met and expected results achieved. Supervising and implementing disciplinary measures within the team to maintain a positive work environment aligned with Konecta’s policies. Communicating data analysis results to the team and other stakeholders using clear visualizations and messages that support comprehension and decision-making. Leading change initiatives related to the adoption of new technologies, ensuring smooth transitions and positive team acceptance. Overseeing and managing pharmacovigilance activities—including data reconciliation, audit participation, and related tasks—to ensure regulatory compliance and patient safety. Requirements: Minimum 2 years of verifiable team leadership experience in a call center (Mandatory) Proficiency in Microsoft Office Suite On-site work mode Availability: Monday to Saturday, 13:00–22:00 (including holidays) English language proficiency (Desirable) Benefits: Health insurance benefits Immediate training Internal career advancement opportunities Wellness Program: Discounts on meals, movies, clothing, home appliances, gyms, travel, and more. Join our team and work in a challenging, creative, and dynamic environment where you’ll unlock your full potential. All our hiring processes include employment opportunities for persons with disabilities, individuals aged 45 and older, non-binary and transgender persons. If this opportunity interests you, please send us your CV. Should you meet the required profile, we will contact you shortly. -Requirements- Minimum education: High school diploma 2 years of experience Keywords: supervisor, manager, director, chief, lead, leadership, head, regent
