Help Desk

Description

Position Summary: We are seeking a Help Desk professional to coordinate and track service requests and ensure customer satisfaction within the technology sector. Key Responsibilities: 1. Service request tracking and coordination 2. Maintenance systems management and customer support 3. Opportunities for continuous training At **Facility Service SA**, we are recruiting a **Help Desk** professional for one of our key clients in the technology industry, located in CABA (Puerto Madero). **What are the challenges of this position?** · Ticket tracking. · Receiving, coordinating, and tracking service requests. · Providing responses to customer requests according to established response times (customer service requests and general inquiries, managing preventive maintenance work order systems, and performing administrative services) · Coordinating resources to address work requests · Monitoring customer satisfaction · Managing evidence of activity execution. · Auditing and controlling spare parts inventory, maintenance service tools, and bathroom supplies. **What do we expect from candidates?** · Completed secondary education; university degree preferred. · Advanced proficiency in Microsoft Office Suite (especially Excel) · Knowledge of maintenance management systems (preferred) · Prior experience in administrative and/or similar tasks within the maintenance sector (preferred) · Advanced English (mandatory) **We offer:** Employment under the Commerce Collective Bargaining Agreement, managed by Facility Service SA. Facility World Benefits (Bonda). Monthly gift card raffles for use at supermarkets. Mentorship by industry professionals and opportunities for continuous training. **Work schedule: Full-time, Monday to Friday** **Work location: CABA, Puerto Madero** If you enjoy challenges and are interested in this opportunity, please send us your CV! Join Facility — we’re waiting for you! *"Facility Service SA prioritizes Diversity and Gender Equality as core values within its organizational culture."* Work location: On-site employment