Customer Service Operator

Description

Job Summary: ADT Security Services is seeking Customer Service Telephone Operators to challenge themselves in a dynamic company, provide information and support to customers, and convey their feedback to other departments. Key Highlights: 1. Challenge yourself in a dynamic company and leader in electronic security 2. Provide information and support customers regarding complaints, claims, or inquiries 3. Convey the customer's voice to other departments within the company **ADT Security Services**, a major multinational company and leader in electronic security, is seeking to hire Customer Service Telephone Operators. We are looking for candidates who enjoy challenging themselves and working in a dynamic, market-leading company. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Responsibilities:** ---------------------- * **Provide the necessary information to ensure customer satisfaction.** -------------------------------------------------------------------------- * **Support customers contacting the Call Center regarding complaints, claims, or inquiries. Retain requests to cancel service.** --------------------------------------------------------------------------------------------------------------------------------------- * **Convey the customer's voice to other departments within the company.** ----------------------------------------------------------------------- * **Active listening.** ------------------- **Competencies:** ----------------- * **Conflict resolution and management.** -------------------------------------- * **Customer orientation and service mindset.** -------------------------------------------------- * **Call Center experience of more than 1 year (mandatory).** ---------------------------------------------------------- **Requirements:** --------------- * **Completed secondary education (mandatory).** ------------------------------------- * **Currently enrolled in a university degree program (preferred).** ---------------------------------------------------------- * **Advanced PC skills (Microsoft Office suite).** ----------------------------------------------------------- * **Part\-time work schedule: 3:00 PM to 9:00 PM (availability to work weekends mandatory)** ----------------------------------------------------------------------------------------------------- * **Reside in the Northern Zone (preferred).** ----------------------------------- **We have no age limits! If you are interested in joining our team, apply now!** ----------------------------------------------------------------------------------------------