Senior Experimentado - Application support analyst

Description

Summary: This role involves providing advanced technical support for software applications, analyzing and resolving complex incidents, and collaborating with various teams to ensure timely resolution and long-term fixes. Highlights: 1. Provide advanced technical support for application issues 2. Analyze, diagnose, and resolve complex incidents 3. Collaborate with Development, TechOps, and Infrastructure teams **Line of Service** Advisory **Industry/Sector** Not Applicable **Specialism** IFS \- Information Technology (IT) **Management Level** Senior Associate **Job Description \& Summary** A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist \- Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth. **As an L3 Application Technical Support, you will have the tasks of:** * Provide advanced technical support for application issues escalated from L1 and L2 teams. * Analyze, diagnose, and resolve complex incidents related to software applications. * Manage incidents and service requests, ensuring timely resolution following established procedures. * Engage with customers and end\-users to understand issues, gather relevant information, and provide clear solutions. * Collaborate with Development, TechOps, and Infrastructure teams to identify root causes and implement long\-term fixes. * Document incidents, investigations, and solutions, and maintain knowledge base articles, runbooks, and troubleshooting guides. * Participate in on\-call rotations to support critical incidents and ensure 24/7 coverage when required. **Requirements:** * 4–6 years of experience in application support. * Strong experience working with SQL databases, including query writing and troubleshooting. * Experience analyzing logs and diagnosing complex system issues. * Strong problem\-solving and analytical skills. * Ability to work under pressure, handle multiple priorities, and resolve critical incidents efficiently. * Excellent communication skills, both written and verbal, to interact with technical and non\-technical stakeholders. * Experience with monitoring tools such as Splunk or Datadog is a plus. Todas las personas calificadas serán consideradas para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad; neurodiversidad; orientación sexual; identidad o expresión de género; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades. \-Comprender la importancia de una correcta gestión de la información \-Conocimientos de Seguridad de la Información y Protección de Datos \-Gestión correcta de la Seguridad de la Información **Education** *(if blank, degree and/or field of study not specified)* Degrees/Field of Study required: Degrees/Field of Study preferred: **Certifications** *(if blank, certifications not specified)* **Required Skills** **Optional Skills** Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {\+ 11 adicionales} **Desired Languages** *(If blank, desired languages not specified)* **Travel Requirements** Not Specified **Available for Work Visa Sponsorship?** No **Government Clearance Required?** No **Job Posting End Date**