We are looking for a **Customer Service Manager** to lead the customer service team at a leading company in the financial sector. Your role will be key not only in managing, coordinating, and continuously improving the customer experience, but also in developing strategic relationships with banks and financial institutions, ensuring high service standards and generating new business opportunities. **What challenges await you?** * Negotiate and lead commercial relationships with banks and financial institutions, strengthening strategic partnerships. * Establish actions to ensure committed service levels. * Define KPIs and ensure compliance with quality standards. * Authorize and plan process modifications that support service transformation. * Implement improvements and automation strategies that drive efficiency and profitability. * Lead, assign, and develop middle management within the Customer Service area. * Define strategic communications and ensure transparency toward internal and external clients. **What we value in your profile** * Experience in corporate client management (banking/finance preferred). * Strong negotiation skills and ability to build strategic commercial relationships. * Strategic thinking and results orientation. * Analytical, communication, and team leadership skills. * Proactivity, adaptability, and a strong commercial mindset. **What does the company offer?** * Direct employment with a leading payments solutions company. * Hybrid work model (CABA). * 30 days per year of remote work from anywhere in the world. * Annual performance bonus \+ periodic salary reviews. * Monthly internet reimbursement and credits on delivery platforms. * Top-tier private healthcare coverage for you and your family. * Business vacation days \+ extended family leave. * Access to continuous training, certifications, and educational agreements. * Fun: celebrations, talks, events, and team activities. * Attractive and technology-equipped workspaces. Job type: Full-time Work location: Regular travel required