We are currently looking for an **Operations Manager** for the **Monitoring and Technical Service Department** within the Subscriber business in Argentina and Uruguay, reporting to the **Manager of Monitoring and Technical Service**. Your main responsibility will be to lead efficient and high-quality management, focused both on achieving objectives and on team development and motivation, ensuring excellence in processes. We will especially value profiles with a comprehensive vision, initiative, and focus on continuous improvement. **What will you do?** * Lead and coordinate operational teams, promoting a collaborative work environment. * Actively participate in continuous improvement projects and in the implementation of new tools or systems. * Develop and train the team, fostering leadership, commitment, and operational excellence. * Work closely with internal departments such as ATE, Commercial, EPS, and others, ensuring alignment and operational fluidity. * Analyze operational indicators, detect deviations, and propose action plans. * Drive continuous improvement in processes and in the experience of both external and internal customers. **Do you know what you need to apply?** * Minimum tenure required at the company of 5 years. (Mandatory) * No disciplinary sanctions in the last 12 months. (Mandatory) * Previous experience leading Call Center teams (Mandatory) * Excellent communication skills, with the ability to motivate and manage high-performance teams. (Mandatory) * Ability to create **cross-functional relationships** and work in dynamic environments. * Analytical capacity for data-driven decision-making. * Advanced proficiency in Office suite, especially in data analysis and management tools. (Mandatory) * English language proficiency, both oral and written (Desirable) * University student or graduate (Desirable) * Availability to work in a hybrid mode from Monday to Friday, 9 AM to 6 PM. * Availability to travel occasionally. (Mandatory)