Summary: We're looking for an empathetic and proactive Student Progress Lead to support students throughout their learning journey and help them stay on track. Highlights: 1. Monitor student progress and proactively reach out to those falling behind 2. Conduct check-ins to keep students engaged and motivated 3. Handle inbound calls from students facing challenges with empathy **About Jack Westin** Jack Westin is a leading Medical College Admissions Test (MCAT) preparation company which is known for crafting high quality, but free, practice materials. The MCAT tests students on the scientific reasoning skills and scientific knowledge which can be learned during typical undergraduate coursework. **Our Three Principles** As we continue to grow and help students, we are guided by three major principles that we believe are vital to our community. **Attention to quality** We only create courses and practice questions that we would use. That means having the best, first\-class teaching content that can possibly exist. We're not satisfied with mediocrity. We don't care about the amount of time or money it takes to get something done right. If it's not perfect, we won't stop until we believe it is. This ethos runs deep within our company. **Excellence in support** We're obsessed with our students. Their well\-being and success drives us each day. Great customer service is not an afterthought. It is the most important service we can offer. We understand that our students come from different learning backgrounds. It's our mission to ensure that each one has an amazing experience. **Learn from anywhere at anytime** We are committed to building the future of education on the internet so that it is easily accessible to all students from around the world. Our dedication is to all students who want to learn, regardless of their pace, and no matter what time of the day it is. ### **Student Progress Lead (Remote \| $2,000/month)** We’re looking for an empathetic and proactive **Student Progress Lead** to support students throughout their learning journey and help them stay on track. ### **What You’ll Do** * Monitor student progress and proactively reach out to those falling behind * Conduct check\-ins to keep students engaged and motivated * Handle inbound calls from students facing challenges (e.g. exam setbacks) * De\-escalate situations with empathy and guide students toward next steps ### **What We’re Looking For** * **Excellent spoken English** (near\-native level) * **Experience in customer support** or similar client\-facing roles * Strong communication and **emotional intelligence** * Ability to stay calm and solution\-oriented in difficult conversations * High ownership and good judgment ### **Role Details** * Full\-time, long\-term * Fully remote * US working hours * $2,000/month