Loan Operations Coordinator

Description

Summary: LoanBud is hiring a Loan Operations Coordinator to support senior lending officers, manage logistics, coordinate across multiple parties, and ensure documentation is complete to drive deals forward. Highlights: 1. High-ownership, execution-focused role 2. Support entrepreneurs in accessing capital 3. Critical role in deal speed and borrower experience **Loan Operations Coordinator** Location: Remote (Argentina, Peru, Honduras, or El Salvador) Working Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time Engagement: Full\-Time (Contract / Outsourced) **About LoanBud** LoanBud is a rapidly expanding financial technology platform dedicated to SBA financing, connecting entrepreneurs to a nationwide network of lenders. We streamline the loan process through technology and operational excellence, helping business owners move faster with greater certainty. **Position Overview** LoanBud is hiring a Loan Operations Coordinator to support our senior lending officers and help drive deals from initial borrower conversation through submission to lenders. This role is the operational backbone of the deal process. You will manage logistics, coordinate across multiple parties, ensure documentation is complete, and keep deals moving forward. This is a high\-ownership, execution\-focused role for someone who is extremely organized, detail\-oriented, and relentless with follow\-up. **Key Responsibilities** **Deal \& Pipeline Coordination** * Support lending officers in managing active deal pipelines * Track deal progress, next steps, and outstanding items across multiple deals * Ensure deals consistently move forward without delays **Borrower Communication \& Follow\-Up** * Call, email, and text borrowers to follow up on missing documents and information * Clearly explain requirements and guide borrowers through next steps * Maintain consistent, proactive communication to keep deals progressing **Document Collection \& Organization** * Collect, organize, and manage borrower documentation (tax returns, financials, etc.) * Ensure all documents are complete, properly labeled, and stored accurately * Identify missing or inconsistent information and flag issues early **Lender Coordination \& Submissions** * Package and submit loan files to lenders * Coordinate with lenders on follow\-ups, additional requests, and status updates * Track submissions and maintain clear communication with lending partners **Internal Coordination** * Act as the bridge between lending officers, borrowers, lenders, and internal teams * Take information from borrower conversations and convert it into clear, actionable next steps * Ensure alignment across all parties on status and requirements **Scheduling \& Logistics** * Schedule calls, meetings, and follow\-ups across multiple stakeholders * Manage calendars and ensure efficient coordination **Process \& Organization** * Maintain clean and accurate records in CRM and internal systems * Follow standardized processes and help improve workflows over time * Ensure consistency, accuracy, and completeness across all deal files **Who We're Looking For (Key Characteristics)** **Highly Organized \& Detail\-Oriented** * You naturally keep things structured, labeled, and tracked * You notice missing documents, inconsistencies, and gaps immediately * You take pride in clean, accurate work **Relentless with Follow\-Up** * You do not wait for things to happen—you drive them forward * You follow up multiple times (professionally) until you get what's needed * You think in terms of: 'What is the next step to move this deal forward?' **Strong Communicator (Critical Requirement)** * You have excellent written and verbal English skills * You can speak clearly and confidently with U.S.\-based borrowers and partners * Your communication is professional, concise, and easy to understand **Proactive \& Ownership\-Oriented** * You take responsibility for outcomes, not just tasks * You anticipate needs and act without constant direction * You surface issues early and propose solutions **Comfortable in a Fast\-Paced Environment** * You can manage multiple deals and priorities at once * You stay organized under pressure * You are responsive and reliable during working hours **Customer\-Focused Mindset** * You are helpful, patient, and professional with borrowers * You understand that responsiveness and clarity improve the customer experience * You represent LoanBud well in every interaction **Requirements** 2–5 years in operations, loan processing, financial services, or administrative coordination roles Fluent English (spoken and written) — must communicate clearly with U.S.\-based clients Strong phone, email, and messaging communication skills High attention to detail and strong organizational ability Ability to manage multiple deals and tasks simultaneously Reliable internet connection and professional remote work setup Availability during U.S. Eastern Time business hours (9 AM – 6 PM ET) **Nice to Have** Experience in SBA lending, commercial lending, or mortgage processing Familiarity with CRM systems and document management tools Experience working with U.S.\-based clients or teams Experience in a fast\-paced startup or sales\-driven environment **Be Part of Our Growth Story** Join LoanBud and play a critical role in helping entrepreneurs access the capital they need to grow. Your work will directly impact deal speed, borrower experience, and successful loan outcomes—while advancing our mission to empower entrepreneurs to gain access to capital.