Lead AI Engineer

Description

Summary: We are seeking a Lead AI Engineer to elevate client AI capabilities across diverse initiatives, including AI-driven customer support, agentic staff training, and shopping. Highlights: 1. Lead AI Engineer focusing on AI-driven customer support and agentic training 2. Create and refine AI agents leveraging LLMs and OpenAI APIs on Azure 3. Spearhead Natural Language Processing (NLP) and Conversational AI development We are looking for a forward\-thinking and seasoned **Lead AI Engineer** to assist our clients in elevating their AI capabilities across diverse initiatives, including AI\-driven customer support, agentic staff training and agentic shopping. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. **Responsibilities** * Create and refine AI agents that leverage LLMs such as OpenAI APIs hosted on Azure * Architect and deploy function\-calling approaches to expand AI agent capabilities * Safeguard chatbot accuracy and reliability through methods that prevent hallucinations * Connect and streamline AI workflows with the use of Python * Take part in responsible AI and compliance activities to ensure alignment with ethical AI standards * Spearhead efforts in Natural Language Processing (NLP) and Conversational AI development * Cooperate with teams to advance agent\-based training and AI\-powered shopping solutions **Requirements** * 5\+ years of hands\-on work with LLMs, Claude Code or comparable technologies * Proficiency in Python applied to AI development and integration tasks * Knowledge of techniques for preventing hallucinations as well as MCP * Background in Responsible AI, compliance best practices and ethical AI principles * Expertise in Natural Language Processing (NLP) along with Conversational AI * Level of English – B2 or higher **Nice to have** * Capability to shape and execute testing strategies based on chatbot performance metrics * Skills in performing exploratory data analysis (EDA) together with A/B testing methodologies * Understanding of cloud services or the capacity to outline cloud engineering requirements * Background in preparing data requirements for data engineering teams **We offer** * Connectivity Bonus (25,000 ARS are paid with a salary receipt at the end of each month as a non\-wages concept). * Medicina Prepaga (It covers the collaborator and direct family group). * Paternity Leave (Two additional days are added to what is established by law, total of 4 days). * Discounts card. * English Training (English lessons, twice per week). * Training Program (Access to multiple customized training plans according to the needs of each role within the company). * Marriage bonus (The company doubles the allowance established by law that ANSES offers). * Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company). * External Agreements and Discounts. * Vacations: 14 calendar days a year *By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.*