HELP DESK OPERATOR

Description

Position Summary: We are seeking a proactive Help Desk Operator with excellent communication skills and the ability to work effectively in a team, serving as the first point of contact for users and customers. Key Highlights: 1. You will be part of a leading team in digital development. 2. You will serve as the first point of contact for system users and customers. 3. You will work with an entrepreneurial spirit and at the technological forefront. We are an Argentine company with over 90 years in the market, maintaining the same entrepreneurial spirit that defines us today. We are leaders in digital development, delivering comprehensive technology services and solutions tailored to our clients’ needs. Challenges related to transformation and evolution do not hinder us; rather, they motivate us to surpass ourselves. We dare to break our own boundaries—therefore, we always go beyond and remain at the forefront of technology across all our businesses. At Grupo Boldt, we firmly believe people are our most important pillar. We grow and advance together toward each of our goals. Our people are our engine of evolution! We are Grupo Boldt #PotenciáTuDesarrolloProfesional www.boldt.com.ar Position Description: HELP DESK OPERATOR We are looking for a Help Desk Operator to join our Help Desk team at Bgaming (based in Santa Fe city). Your primary role will be to serve as the first point of contact for users of our lottery gaming bet capture systems, as well as to support other business verticals within GRUPO BOLDT, providing efficient and effective assistance and resolving inquiries. Your work will be essential to ensuring satisfaction among both system users and end customers; therefore, we seek a proactive individual with outstanding communication skills and strong teamwork capabilities. Main Responsibilities: Your main responsibilities will include receiving and managing complaints entering the Help Desk Central (MDA-Central) through various service channels, providing support to Gaming Agencies from different Lotteries as well as to customers from other Grupo Boldt Business Units and customers of other company products. We invite you to explore our website to learn more about us! www.boldt.com.ar Requirements: Proficiency in commercial software (Office, Windows, email, Internet, chats, social media). Help Desk management tools. Experience in customer service and support centers. Rotating morning and afternoon shifts, including days of remote work (home office) and on-site presence. We provide all necessary equipment to perform your duties. Benefits Hybrid work model Health insurance plan for you and your family ‍️ Gym membership discounts ‍‍ Extended Paternity Leave Discount platform Financial assistance for childcare ️ 100% subsidized lunch when attending the office