Customer Operations HUB - Analyst

Description

Job Summary: HUB Operations Analyst at Cabify Logistics, tasked with transforming data into strategic decisions to optimize logistics processes and scale operations. Key Highlights: 1. Transform data into strategic decisions to optimize logistics. 2. Monitor and analyze daily performance to ensure efficiency. 3. Develop KPIs and tools to drive efficiency. **Customer Operations HUB Analyst – Cabify Logistics** **WHY CABIFY?** At Cabify, we believe a new form of urban mobility is possible: an ecosystem enabling fewer private vehicles on the streets, more efficient routes, and logistics capable of intelligently and sustainably moving cities. At Cabify Logistics, we are the engine of this transformation—building scalable, efficient operations where technology and operational excellence converge to deliver the best experience. If you’re passionate about logistics and thrive on using data to solve complex problems, this is your place! **YOUR TEAM** We are the team that manages and optimizes Cabify’s parcel and freight delivery service. Our mission is clear: improve every delivery, ensuring satisfaction for customers, users, and drivers. With ambitious goals to multiply our revenue sixfold between 2024 and 2026, we’re seeking people eager to be part of this exponential growth! **YOUR MISSION** Your mission will be to transform data into strategic decisions. You’ll serve as the guardian of operational visibility, ensuring our Customer Operations HUB has accurate information to optimize every process, identify opportunities, and scale our logistics operations. **HOW WILL YOU HELP US ACHIEVE OUR MISSION?** * Monitor and analyze daily Crossdock performance, identifying deviations, bottlenecks, and recurring patterns to ensure efficiency. * Transform raw data into actionable insights for the HUB Coordinator, providing visibility into productivity, capacity, and SLA compliance. * Provide key analytical support to the HUB Coordinator and actively collaborate with teams such as Operational Excellence, Fleet Supply, and Growth in executing action plans and initiatives. * Propose and develop new KPIs and operational controls, contributing to the evolution of dashboards and analytical tools to drive efficiency. * Investigate root causes of incidents and detect optimization opportunities before they impact operations, always prioritizing service scalability. **WHAT ARE WE LOOKING FOR?** * Alignment with our principles: cabify.com/es/sobre\-nosotros * \+2 years of experience in operational analysis, logistics, or supply chain roles, with a proven track record managing performance metrics. * Advanced proficiency in Excel/Google Sheets and experience with data visualization tools (Looker Studio, Tableau, Power BI, or similar). Dashboard creation and SQL knowledge are valued. * Interest and/or experience in last-mile operations or distribution centers, with a mindset focused on applying technology to optimize processes. * Ability to "tell the story of the data"—presenting complex information clearly and aligning diverse internal stakeholders toward shared objectives. * A proactive, curious, problem-solving individual capable of identifying improvement opportunities and anticipating operational risks. **WHAT DO WE OFFER?** At Cabify, we offer not just a job—but the opportunity to impact the mobility of millions and leave your mark on the future of urban logistics. We believe in developing our talent and fostering an environment where your well-being is paramount. * OSDE private health insurance plan * Benefits and discounts through Club LA NACIÓN️ * Cabify days️ * Discounts at universities and Cabify Campus * A supportive team to help you fully develop your talent️ * Fully in-office model: you’ll work from our office alongside the entire team *Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all individuals, regardless of background, gender, religion, orientation, age, or ability. Join us!*