TechOps - Incident Manager

Description

Job Summary: This role involves managing critical incidents within the TechOps ecosystem, coordinating technical and operational responses, and contributing to service stability and continuous improvement. Key Responsibilities: 1. Manage critical incidents (P1/P2) and stabilize the service. 2. Lead incident calls and coordinate communication with internal teams and vendors. 3. Execute L1/L2 technical actions, including interventions in AWS. **\#SomosBYMA**, **Argentina's leading Stock Exchange** We work to transform investment into labor and development, creating the environment and financial products that enable all Argentinians to channel their savings and achieve returns aligned with their goals. **Join us as an Incident Management Analyst (TechOps) and support the technological evolution of Argentina’s Capital Markets!** **Your objective will be** to manage critical incidents within the TechOps ecosystem, lead technical and operational coordination during high-severity events (P1/P2\), execute first-response actions on production environments (including AWS), and contribute to service stability and continuous improvement. ️ **What will be your challenges?** * Manage critical incidents (P1/P2\) from detection through service stabilization. * Lead incident calls, coordinating communication with internal teams and external vendors. * Execute first-response technical actions (L1/L2\), including AWS console interventions. * Monitor services and systems using observability tools. * Perform TechOps operational tasks, including batch processes. * Create, manage, and track tickets and incidents to ensure traceability and resolution. * Prioritize service stabilization, then drive root cause analysis jointly with technical teams. * Identify improvement opportunities and promote the evolution of the incident management process. **We value** * Experience in operations / TechOps roles focused on monitoring, ticketing, and incident management (P1/P2\). * Experience working with **AWS**, including console-level intervention capability (L1/L2\). * Knowledge of monitoring tools such as **Zabbix**. * Proficiency in **Linux** for basic troubleshooting and operations. * Advanced English (used daily in calls and coordination with teams). * Proactive, solution-oriented profile with strong teamwork orientation. * Ability to thrive in dynamic environments, with a mindset of continuous improvement and adaptability to change. ***Our value proposition enhances your professional and personal development!*** **Flexible Experience:** 3 remote workdays and 2 onsite days per week.**Working Hours:** 10:00–18:30. ️**Flexible Vacations:** You have 10 business days of vacation plus 14 days to work remotely from anywhere, before or after your vacation. **Connectivity Reimbursement**. **\#BYMAEduca:** Scholarships for master’s programs and partnerships with leading universities (executive courses, undergraduate degrees, complementary programs, tertiary education, postgraduate studies, master’s degrees, and even doctoral programs). Free **English/Portuguese** courses and other training via **BYMAEduca** (you and your family can learn to invest!). **\#ExtendedLeaves:** Extended maternity leave with phased return and extended paternity leave. Breastfeeding room available at BYMA.**\#TopTierHealthPlan:** Comprehensive health insurance coverage for your family (OSDE), life insurance, and vaccination campaigns.**\#GYMPass:** Discounts across gym networks (shareable with up to 3 people!).**\#MealVouchers:** We provide meal vouchers (accommodating all dietary preferences), with BYMA covering 80% of the cost. ️ **\#BYMAAlliances:** Discounts with Molinos Río de la Plata, Bimbo, Norton, Samshop (Samsung), and many more. **\#BYMAExperience:** Corporate gifts (birthdays, wedding anniversaries, newborns, year-end, and more!) *What are you waiting for to join a leading company in Argentina’s Capital Markets?* Join our **\#CulturaBYMA**, which prioritizes well-being, equality, professional development, and inclusion. Become part of a team united by a **great purpose**!