Monitoring Operator

Description

Job Summary: We are seeking a Monitoring Operator for the night shift, responsible for processing monitoring signals, resolving emergency events with customer containment, and maintaining high standards of quality and efficiency. Key Highlights: 1. Responsible for handling emergency events and supervising interactions with customers. 2. Focus on service quality and customer care. 3. Opportunity to work in a critical role providing containment and support. We are **ADT Security Services**, currently seeking a **Night Shift Monitoring Operator (4:00 PM to 11:00 PM)** within the **Monitoring Management** department for the Subscriber business. You will process assigned monitoring signals, applying specific procedures for each event type while adhering to the quality standards required at the monitoring center. Responsibilities * Resolve emergency, supervision, and service events by applying specific procedures for each signal type, while also providing customer containment and courteous treatment, and coordinating with law enforcement or emergency services. You will also be responsible for using time efficiently to ensure case resolutions are accurate, high-quality, and effective. * Meet service quality parameters outlined below: \- Call duration \- Procedure quality \- Signal processing time \- Productivity \- Quality of customer interaction. Competencies * Service orientation * Strong interpersonal skills * Organizational ability * Results-oriented * Service quality and customer focus Requirements * Completed secondary education (MANDATORY) * Experience in customer service/call centers (MANDATORY) * Advanced Microsoft Office proficiency * Availability to work from 4:00 PM to 11:00 PM, including weekends. **Work Location:** Boulogne, Buenos Aires. **Work Schedule:** On-site 6x2 rotation (6 consecutive working days, followed by 2 consecutive days off).