Job Summary: Monitor and manage daily operations in real time, resolving facility-related emergencies and serving as the primary contact point during emergencies. Key Responsibilities: 1. Live monitoring of operations and urgent issue resolution 2. Single point of contact for maintenance teams during emergencies 3. Nighttime store visits to ensure proper operation PedidosYa is part of Delivery Hero, the world’s leading delivery company operating in more than 70 countries globally. PedidosYa is Latin America’s leading technology company in delivery and quick commerce. It is a simple, fast, and accessible platform connecting millions of users, merchants, and delivery personnel with a wide variety of products and services offered by the community. The company operates across 15 Latin American countries and launched PedidosYa Market in 2020—the region’s first fully digital marketplace delivering groceries and household items within 10 minutes of order placement. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index. Here are some of the challenges you’ll face: -Monitor daily operations in real time, efficiently managing store-related facility emergencies until temporary or permanent resolution. -Proactively identify incidents to initiate prompt resolution processes. -Document each incident in detail and maintain accurate, organized records. -Act as the primary contact point for maintenance teams and generator groups during emergencies. -Make decisions and implement appropriate actions aligned with the situation at hand. -Conduct in-person store visits during nighttime hours (once per week) to ensure proper operational management. What We Expect From You: -Availability to work night shifts (6:00 PM – 2:00 AM). -Excellent observational, organizational, and problem-solving skills. -Strong interpersonal skills to interact effectively with diverse teams. -Prior experience in operations, maintenance, security and hygiene, or customer service is desirable. -Proficiency in basic management and monitoring tools (Google Sheets, tracking platforms). Talent diversity strengthens our Cooltura and our organization. We operate as a team in everything we do, and what we love most about it is that we foster the creation of diverse and inclusive teams that bring varied perspectives to PedidosYa. Our job opportunities are open to all individuals, regardless of gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other personal characteristics. If you require any reasonable accommodation or specific accessibility support for your interview, please specify this in your application. Also, feel free to share your pronouns (he/him, she/her, they/them) from your first contact. #CoolturaPeYa #LaDiversidadNosPotencia . -Requirements- Minimum Education: Tertiary 5 years of experience Skills: Proactivity, Maintenance, Corrective Maintenance, Preventive Maintenance, Operations, Problem Solving Keywords: helper, assistant, auxiliary, aux, aide, maintenance, conservation, mantenimiento, night, nighttime, nocturnal