Functional Support for Healthcare IT Applications

Description

Position Summary: We are seeking a Functional Analyst for the Help Desk supporting healthcare IT applications, with SQL knowledge, to resolve incidents, provide user assistance, and conduct user training. Key Highlights: 1. Join a strong team at a leading company 2. Excellent communication and interpersonal skills 3. Ability to self-manage and proactively resolve incidents Functional Analyst for IT Application Support in the Healthcare Area We require a Functional Analyst for the Help Desk supporting healthcare IT applications with SQL knowledge to join a strong team. We are a leading systems development company serving Social Health Insurance Providers (Obras Sociales) and Private Health Insurance Companies (Prepagas). Candidates must have experience managing computerized procedures related to this field, including: Enrollment Process: client portfolio administration, contributions, billing, collections, and current accounts. Healthcare Benefits Administration Process: coverage, providers, agreements, authorizations, provider settlements, and reimbursements. We seek candidates with excellent communication and interpersonal skills, active listening ability, strong willingness to collaborate, high empathy, self-management capability, and proactive incident resolution skills. Key responsibilities include: receiving and analyzing service requests and resolving incidents; tracking pending solutions to maintain response and resolution time standards according to each case’s criticality; fully implementing solutions to launch services; providing user assistance regarding functionality of supported solutions; training end users on solution operations; participating in new client and/or application implementations. We offer: - Premium medical coverage for the employee and their family - Hybrid work model (remote and on-site) - Provision of work equipment after 3 months - Internal and external training opportunities - Birthday and newborn gifts - Special paternity leave - Discounts at educational institutions (Centro Universitario de Idiomas) - Access to a Benefits Club (discounts on household items) - Access to a Gym Pass discount platform - Employee referral program. -Requirements- Minimum education: University degree 3 years of experience Age: 30 years or older Keywords: support, support, support, zone, area, health, health