Functional Application Support Specialist - Healthcare Area

Description

Position Summary: We are seeking a Functional Analyst with SQL knowledge for an IT application help desk in the healthcare sector, with experience in managing enrollment and healthcare service provision processes. Key Responsibilities: 1. Join a strong team at a leading healthcare IT systems company. 2. Analyze and resolve incidents, and provide user support. 3. Participate in onboarding new clients and applications. Functional Analyst for IT Application Support – Healthcare Area We require a Functional Analyst for an IT Application Help Desk serving the healthcare sector, with SQL knowledge, to join a strong team. We are a leading software development company serving Social Health Insurance Providers (Obras Sociales) and Private Health Insurance Companies (Prepagas). Candidates must have experience managing computerized procedures related to this field, including: Enrollment Process — client portfolio administration, contributions, billing, collections, and current accounts. Healthcare Service Administration Process — coverage, providers, agreements, authorizations, provider settlements, and reimbursements. We seek candidates with excellent communication and interpersonal skills, active listening ability, strong willingness to collaborate, high empathy, self-management capability, and proactive incident resolution skills. Key responsibilities include: receiving and analyzing service requests, resolving incidents; tracking pending solutions to maintain response and resolution time standards according to each case’s criticality; executing end-to-end implementation of solutions to launch services; providing user assistance on supported solution functionalities; training end users on solution operations; participating in onboarding new clients and/or applications. We offer: - Premium medical coverage for the employee and their family - Hybrid work arrangement (remote and on-site) - Provision of work equipment after 3 months - Internal and external training opportunities - Birthday and newborn gifts - Special paternity leave - Discounts at educational institutions (University Language Center) - Access to Benefits Club (discounts on household items) - Access to Gym Pass discount platform - Employee referral program. -Requirements- Minimum education: University degree 3 years of experience Age: 30 years or older Keywords: support, assistance, support, zone, area, health, health