Summary: We are seeking an experienced Senior Salesforce Support Engineer to provide expert-level technical support, optimize system functionality, and ensure smooth user operations within an Agile framework. Highlights: 1. Deliver expert-level Salesforce support and optimize workflows 2. Collaborate on long-term system improvements across teams 3. Contribute to process improvements within an Agile framework We are looking for an experienced **Senior Salesforce Support Engineer** to join our infrastructure team and deliver expert\-level support by resolving complex technical issues, improving system functionality, and ensuring smooth user operations. **Responsibilities** * Provide advanced Salesforce support, solving intricate technical issues and optimizing workflows * Prioritize and manage Jira tickets while ensuring accurate and timely documentation of resolutions * Handle escalated user queries through Slack, phone calls, or other communication methods * Review, enhance, and execute operational tasks using refined runbooks and customer guidelines * Create, refine, and maintain detailed technical and support documentation * Collaborate with cross\-functional teams to identify and implement long\-term system improvements * Contribute to process improvements and workload management within an Agile framework **Requirements** * 3\+ years of experience working with Salesforce in a technical support or operational capacity * Proficiency in advanced Salesforce troubleshooting, configuration, and issue resolution * Extensive experience with help desk platforms like Jira Service Desk for ticket triaging and resolution * Strong background in Atlassian Jira and managing complex cloud\-based system environments * Solid understanding of Microsoft Windows systems at an enterprise level * Demonstrated ability to work independently, take ownership, and deliver impactful results * Advanced skills in creating and managing comprehensive technical documentation * Thorough knowledge and practical experience with Agile principles and processes * English proficiency at a B2 level to ensure effective communication and documentation **Nice to have** * Familiarity with Atlassian Confluence * Background in Linux systems and navigation * Strong communication skills for technical and non\-technical audiences