Job Summary: Coordinate, manage, and develop commercial accounts and customer relationships by setting objectives, developing systems, and achieving measurable results. Key Highlights: 1. Comprehensive commercial management and account development 2. Leadership, inspiration, and team motivation 3. Strategic thinking and adaptation to market changes Primary Job Objective: Coordinate, manage, and develop the company’s commercial accounts and customer relationships. · Job Responsibilities: · Establishes operational objectives and work plans, and delegates assignments to subordinate coordinators. · Develops systems and services that support the company’s needs. · Is responsible for achieving measurable results and striving to exceed them. Makes decisions based on results and data analysis. · Formulates and implements procedures regarding operational processes, ensuring effective achievement of objectives by operations. · Prepares reports related to management activities and audits current procedures to monitor operational efficiency. · Ensures commercial practices are conducted in accordance with Market Line SA’s policies and procedures, as well as applicable federal, state, and local laws and regulations. · Works on issues of diverse scope where situation or data analysis requires evaluation of multiple factors, including understanding of current business trends. · Follows operational processes and policies in selecting methods and techniques to obtain solutions. · Manages coordination of activities within a section or department accountable for results, including costs, methods, and staffing. · Specific Competencies: · Comprehensive commercial management. · We seek a candidate with excellent interpersonal skills to facilitate effective communication, provide constructive feedback, and handle conflicts. · A leader capable of inspiring and motivating team members, fostering a positive and collaborative work environment, and skilled at delegating tasks and empowering the team. · Strategic thinking, to formulate long-term plans and adapt to market changes. · Requirements to Apply: Minimum 1 year of experience in a similar position overseeing commercial operations within the contact center industry. Intermediate/advanced Excel proficiency. Tertiary/university education will be valued. Work Schedule: Monday to Friday, 12:00–21:00 hrs. Rotating Saturday shifts. On-site work. Note: If applying via Computrabajo, please also complete your application on Genomawork.-Requirements- Minimum Education: Tertiary 1 year of experience Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, operations, operational