Senior Operations Assistant

Description

Job Summary: This role is responsible for comprehensive management of exceptions on delivery routes, ensuring incidents are addressed, resolved, and recorded, acting as a key coordination point. Key Highlights: 1. Comprehensive real-time management of exceptions on delivery routes. 2. Key coordination point among couriers, customers, and customer service. 3. Ensure resolution and logging of incidents on the same day. DHL Express Argentina’s **Operations** Department is seeking a **Senior Operations Assistant**. Based in **Argentina**, this position will be responsible for comprehensive management of exceptions on delivery routes, ensuring all incidents are addressed, resolved, and accurately logged within the same operational day. This role acts as a key coordination point among couriers, customers, and the customer service team. **YOUR RESPONSIBILITIES:** * Monitor and manage all delivery route exceptions in real time. * Ensure each exception is handled, resolved, and accurately logged within the same route/day. * Guarantee data accuracy and timely system updates. * Serve as the liaison between couriers, customers, and Customer Service teams. * Drive rapid resolution through effective communication and follow-up. * Provide visibility and status updates on critical exceptions. * Monitor and oversee couriers and third-party transportation providers to ensure adherence to operational standards. **WHAT YOU BRING:** * Education: Completed secondary education. University student in International Trade or Logistics (preferred). * Experience: 1\-2 years of experience in operations. * English Level: Basic. * Knowledge of shipping processes. * Experience in route-related and/or logistics tasks. * Proficiency in PC usage. **CONNECTING PEOPLE, IMPROVING LIVES**