Project & Operations Coordinator

Description

Summary: This dynamic role involves customer communication, scheduling, operational coordination, permit administration, and CRM management within a fast-paced environment. Highlights: 1. Opportunity to grow into a leadership position 2. Structured onboarding and training program 3. Clear responsibilities and stable workflows **Location:** Remote, LatAM**Industry:** HVAC (Heating, Ventilation \& Air Conditioning) **Employment Type:** Full\-time (Contract) **Working Hours:** 6 days per week, 45\-60 hours per week, availability to work during U.S. Pacific Time (PT) business hours. Our client is a Florida\-based HVAC company specializing in heating, ventilation, and air conditioning services. We are looking for a proactive and detail\-oriented HVAC Operations Coordinator to join a growing team supporting HVAC and construction\-related operations across South Florida, US. This is a highly dynamic role that combines customer communication, scheduling, operational coordination, permit administration, and CRM management. The ideal candidate enjoys working with people, thrives in a fast\-paced environment, and is eager to grow into a leadership position in the future. New hires will undergo a structured onboarding and training program during their initial six months. **What You’ll Do:** * Communicate with customers via phone, email, and messaging platforms * Coordinate and manage technician schedules and service appointments * Support day\-to\-day operational activities and workflow management * Work within Housecall Pro CRM to maintain accurate records and job information * Assist with permit\-related processes and documentation * Coordinate with internal teams, technicians, vendors, and customers * Monitor ongoing projects and ensure timely follow\-up on outstanding items * Resolve customer inquiries and support issue resolution * Maintain organized documentation and operational records * Contribute to process improvements and operational efficiency initiatives **What We’re Looking For:** * Previous experience in construction, HVAC, building materials, home services, or a related industry * Experience working with customers and handling phone communication * Strong organizational skills * High level of accountability and execution * Ability to work effectively in a fast\-paced environment * Stress\-resistant and comfortable managing multiple priorities * Proactive mindset and willingness to take ownership of tasks * Fluent English * Fluent Spanish **What We Offer:** * Stable full\-time remote contract * Opportunity to work with a US\-based team * Clear responsibilities and stable workflows * Exposure to project management and procurement processes * Opportunity to grow within a structured and supportive environment * Sales bonuses * Structured onboarding and training program Job Type: Full\-time Work Location: Remote