Summary: This role involves monitoring and resolving EDI stuck orders, performing root-cause analysis, and supporting improvements in the EDI order flow to ensure smooth operations. Highlights: 1. Monitor and resolve EDI stuck orders with root-cause analysis. 2. Partner with cross-functional teams for process improvements. 3. Ensure minimal interruption in order flows for improved customer satisfaction. ### **General Information** Req \# WD00097180 Career area: Information Technology Country/Region: Argentina State: Capital Federal City: CABA Date: Tuesday, April 14, 2026 Working time: Full\-time **Additional Locations**: * United States of America \- Illinois \- Chicago * Argentina \- Capital Federal \- CABA ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked \#196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). This transformation together with Lenovo’s world\-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. ### **Description and Requirements** **Key Responsibilities** * Monitor, identify, and resolve EDI stuck orders in a timely and accurate manner. * Perform detailed root‑cause analysis on order failures and partner with cross‑functional teams to implement fixes. * Serve as first‑line support for EDI order flow issues, escalating complex items as needed. * Maintain operational dashboards and tracking for EDI errors, stuck orders, and related KPIs. * Partner with GSC, Operations, Finance, Sales, and Digital Transformation teams to facilitate smooth order processing. * Support ongoing improvements in the EDI order flow, including data quality and process optimization. **Required Skills \& Qualifications** * a Bachelor’s degree and at least 5 year experience in IT, Business, Operations, or related field OR equivalent relevant experience. * Strong troubleshooting and analytical skills. * Ability to manage multiple priorities in fast‑paced environments. **Preferred Qualifications** * Experience with EDI, order management systems, or ERPs (SAP preferred). * Experience analyzing system errors or order failures. * Familiarity with API/EDI transactions and mapping concepts. * Strong organizational and documentation skills. **Why This Role Matters** This Technical Specialist will ensure that order flows function with minimal interruption, leading to improved customer satisfaction and a more resilient operational ecosystem while enabling the Technical Project Manager to focus on transformation initiatives. **We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.** **Additional Locations**: * United States of America \- Illinois \- Chicago * Argentina \- Capital Federal \- CABA \* Argentina, \* United States of America \* Argentina \- Capital Federal , \* United States of America \- Illinois \* United States of America \- Illinois \- Chicago , \* Argentina \- Capital Federal \- CABA