Junior Microinformatics Analyst

Description

Job Summary: We are seeking a Junior Microinformatics Analyst to positively impact people's lives by transforming every technical support interaction and solution into more agile and secure experiences. Key Highlights: 1. Professional development opportunity 2. Flexible working hours and hybrid work model 3. Udemy licenses for continuous training **Date:** May 15, 2026 **Location:** Capital Federal, AR **Company:** Swiss Medical Group At **Swiss Medical**, we work every day to help people live longer and better. Over **4 million people** trust us, and behind each story is a team of more than **16.500 collaborators** who choose daily to care for, accompany, and transform lives. To continue positively impacting more people’s lives, we are looking to hire a **Junior Microinformatics Analyst** within the Systems and Technology Directorate at Swiss Medical. **Your Impact** Thousands of people and teams rely on technology daily to provide care, attend to needs, and resolve issues. In this role, you will transform every support interaction and technical solution into more agile, secure, and frictionless experiences. **Responsibilities** * Provide hardware and software support and guidance to business unit users via in-person or telephone contact to resolve incidents or requests. * Assist the Help Desk in resolving issues related to your area by providing information or assistance to collaborate in case resolution. * Install, configure, and manage software and hardware according to requested requirements, adhering to company-defined procedures to ensure information security. * Ensure implementation of information security policies by properly controlling equipment to guarantee compliance with policies. * Assist in managing inventory of new equipment, accessories, and replacement units, tracking obsolete materials using a system (SharePoint) to control assets. * Plan installation tasks for new workstations, replacements, or removals, coordinating with respective departments **Requirements** * ITIL v3/v4 (incident management) * Technical support N2/N3 (diagnosis and resolution) * Advanced Windows operating systems (client/server) * Active Directory * Endpoint management (SCCM, Intune or similar) * Networking (TCP/IP, DNS, DHCP, VPN – troubleshooting) * Endpoint security (patching, antivirus/EDR) * Basic/intermediate scripting (PowerShell) * ITSM tool proficiency * Tracking metrics, SLAs, and KPIs * Technical documentation and procedure writing **Benefits** Excellent professional development opportunity. ‍ ️ Health insurance for you and your family ️Additional vacation days. ‍ Connectivity allowance Flexible working hours and hybrid work model Udemy licenses to train in any area of interest. Priority access when contracting SMG products and/or services such as surety, home, auto, retirement, life, and savings insurance. SMG Cells Free vaccination campaign ️ ️Gym coverage through the Wellhub network Corporate discounts at cinemas, theaters, travel agencies, restaurants, spas, and other categories. **Monday to Friday, 9:00–18:00, CABA** **Join a company that works every day to help millions of people live longer and better.**