Help Desk Jr. | Pilar

Description

Job Summary: We are seeking a Junior Administrative Assistant for the Help Desk in an academic and corporate environment, providing operational, administrative, and virtual platform support. Key Highlights: 1. Support for virtual environments and dynamic settings 2. Ticket management, technological inventory, and operational scheduling 3. Use of videoconferencing tools and Office 365 Job Description: \***Help Desk Jr. and Virtual Environment Support \| Pilar**\* We are currently looking for a Junior Administrative Assistant for the Help Desk to join a prominent academic and corporate environment, delivering operational, administrative, and virtual platform support. The position targets organized, solution-oriented candidates with strong willingness to work in dynamic environments, collaborating with support teams and internal users. Work Location: Pilar. Work Mode: 100% On-site. Working Hours: Rotating shifts according to operational needs — Monday to Friday, either from 08:00 to 17:00 or from 11:00 to 20:00; Saturdays from 08:00 to 13:00. Main Responsibilities: * Receiving and registering requests via the self-service portal. * Responding to and routing inquiries via email. * Managing tickets and incidents. * Tracking technological inventory and stock. * Organizing the operational calendar and space reservations. * Preparing operational reports and summaries. * Providing preventive and live support during virtual meetings, classes, and events. * Configuring and monitoring hybrid classrooms and virtual platforms. * Supporting Zoom and other videoconferencing platforms. * Coordinating with technical and operational teams. Requirements: * Basic knowledge of audiovisual equipment: projectors, screens, webcams, microphones. * Proficiency with Office 365 and/or Google Workspace. * Familiarity with videoconferencing and streaming platforms. * Advanced Zoom skills: breakout rooms, recordings, permissions, broadcasts. * Basic technical troubleshooting ability: audio, video, connectivity, peripherals. * Availability to work rotating shifts. Education: * Ideal candidates are students pursuing degrees in Computer Science or related fields. Desired Profile: * Strong communication skills and courteous demeanor. * Proactivity and problem-solving orientation. * Organizational skills and multitasking ability. * Teamwork orientation. * Adaptability to technological change. * Professional presence and positive attitude. If you are interested in growing within a dynamic environment focused on technical support and virtualization, **we invite you to apply!**