Customer Support Agent

Description

Summary: Seeking a customer-oriented Customer Support Agent to provide exceptional support to Spanish-speaking players in a fast-paced iGaming environment. Highlights: 1. Provide exceptional support to Spanish-speaking players 2. Work in a fast-paced iGaming environment 3. Opportunity to contribute to player retention We are looking for a Customer Support Agent to provide exceptional support to our Spanish\-speaking players across LATAM markets. The ideal candidate is customer\-oriented, proactive, and capable of delivering a high\-quality support experience in a fast\-paced iGaming environment. You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels. *Key Responsibilities:* * Provide customer support via live chat, email, and other communication channels * Assist players with account\-related, payment\-related, and technical inquiries * Investigate and resolve customer issues in a timely and professional manner * Escalate complex cases to relevant internal teams when necessary * Maintain accurate records of customer interactions * Follow established support procedures and service standards * Identify recurring customer issues and report them to management * Contribute to a positive customer experience and player retention *Requirements:* * Previous experience in Customer Support, preferably within iGaming * Native or fluent Spanish * Intermediate English or higher * Strong communication and interpersonal skills * Ability to multitask and manage multiple conversations simultaneously * Problem\-solving mindset and attention to detail * Comfortable working in a fast\-paced environment * Basic understanding of online casino products and player journeys *Nice to Have:* * Previous experience supporting LATAM markets * Experience with Zendesk, Intercom, LiveChat, Freshdesk, or similar platforms * Experience handling payment\-related inquiries * Experience working in shift\-based environments * Portuguese language skills *Personal Qualities:* * Customer\-oriented mindset * Empathy and patience * Strong communication skills * Attention to detail * Reliability and responsibility * Ability to remain professional under pressure * Positive attitude and willingness to help others * Team player mentality