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Summary: This role involves client service, trade management, cross-functional coordination, risk control, process improvement, and strong time management within a financial services environment. Highlights: 1. Opportunity for end-to-end ownership and strong client experience 2. Focus on process improvement and operational discipline 3. Engage in cross-functional coordination across key teams **JOB DESCRIPTION** **Key responsibilities** Core functional responsibilities and expectations include (but are not limited to): * **Client service \& ownership** + Partner closely with the **Client Service / Middle Office** team to understand client needs and trade issues. + Provide **timely, accurate follow\-up** and maintain proactive communication to manage expectations. + Take **end\-to\-end ownership** of exceptions through resolution, ensuring a strong client experience and accountability. * **Fail / unmatched trade management** + Monitor and manage **unmatched and failing trades**, driving resolution within agreed timelines. + Investigate breaks by identifying **root causes**, recurring patterns and upstream/downstream process gaps. * **Cross\-functional coordination** + Serve as a liaison across **Middle Office, Settlements, Technology and Senior Management** to ensure the best outcome for the client, team, and firm. + Escalate complex issues appropriately, providing clear context, impacts, and proposed next steps. * **Risk, controls \& operational discipline** + Identify, assess, and control operational risk to **prevent losses** and avoid potential **reputational impact**. + Follow all established **policies, procedures, controls and governance** requirements; ensure proper documentation and audit\-ready practices. * **Process improvement** + Identify opportunities to improve the client experience by **standardizing, professionalizing and automating** daily processes where feasible. + Contribute to continuous improvement initiatives, including better tracking, reporting and exception\-management routines. * **Time management \& execution** + Prioritize daily workload to maximize productivity, ensuring critical items are handled first. + Work independently with appropriate supervision and demonstrate sound judgment under time pressure. **Required qualifications (must\-have)** * **Excellent written and verbal communication** skills. * Strong **client focus** with a demonstrated desire to exceed expectations. * Proven ability to **manage competing priorities**, multitask, and deliver under deadlines. * A relentless and versatile learning mindset with the ability to quickly assimilate new **industry, product, company, and technical** knowledge. * Strong organizational skills and consistent professional presence; adaptable to evolving needs. * Proficiency with **Microsoft Office** (Excel, Word, PowerPoint, Outlook). * Ability to work with **independence**, intelligence and as a **team player**. * **Bachelor's degree** completed or in progress (preferred). **Wellbeing, benefits \& culture (examples of initiatives)** Your wellbeing is very important to us. Below are examples of ongoing initiatives: * Generous vacation and exam leave, plus **Paternity/Secondary Caregiver Leave (16 weeks)** usable within the first year of the child's life * Support for parents and caregivers (Family Network, lactation room on premises, paid day care for children up to 6 years old) * Medical coverage for you and your family, including domestic partners * Employee Assistance Program (confidential psychological, financial, and legal support) * Wellness programs (e.g., yoga, stretching, mindfulness classes on premises) * Language classes, customized trainings, and benefits based on performance * Mentorship programs, networking, and internal mobility opportunities * Employee discounts platform in Buenos Aires * On\-site changing rooms * Additional benefits will be shared during the process **ABOUT US** J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first\-class business in a first\-class way approach to serving clients drives everything we do. We strive to build trusted, long\-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **ABOUT THE TEAM** J.P. Morgan's Commercial \& Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial \& Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
