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Job Summary: We are seeking a Product Owner for Customer Service development initiatives, ensuring the final product meets initial requirements and transforms challenges into opportunities. Key Highlights: 1. Lead as a Product Owner in Customer Service development initiatives 2. Generate and confront challenges, transforming them into business opportunities 3. Promote a culture of respect and equal opportunity Location: Buenos Aires, ARGENTINA At Claro, we foster a culture of respect and equal opportunity. We select our talent based on the value they can bring to our business. We seek professionals capable of operating in a context of continuous digital evolution and innovation, who can generate and confront new challenges and transform them into new business opportunities. **Your role will be:** Act as Product Owner for developments used by users of the Customer Service Directorate, ensuring the final product fulfills the needs that originated it. **Your key challenges will be:** * **Elicit, understand, and document** user requirements regarding the systems used by Customer Service in daily operations and related business processes. * **Analyze, design, and document** solutions jointly with users and IT development teams. * **Elicit and model** SCL business processes, contributing new ideas and driving their rethinking. * **Conduct cost-benefit analyses** to prioritize requests. * **Support** development teams and **facilitate** communication with users. * **Test** and validate developments. * **Plan and implement** deployment of new developments, and create and deliver necessary training and documentation. * **Manage relationships with various stakeholders**, including driving them toward shared agreements and definitions. * **Manage and track internal customer requirements**, handling them as projects when required. **What do we need from you?** * Advanced student or graduate in IT, Business Administration, or Marketing (not exclusive). * Knowledge of project management. * SQL knowledge is valued. * Agile methodologies knowledge is valued. * Ability to communicate effectively and manage meetings. * Simplicity in your thinking and execution. * Service orientation **What do we expect from you?** * **Results Orientation:** Focus your management and efforts on achieving business objectives, maintaining a constant commitment to service quality and customer satisfaction. Drive your management forward by defining priorities and taking responsibility for achieved results, continuously seeking opportunities to create value and improve our customers' experience. * **Excellence:** Work with high-quality standards. Plan your actions precisely and conduct necessary follow-up to ensure sustainable results, promoting continuous process improvement. * **Integrity:** Act honestly and consistently, honoring commitments and taking responsibility for decisions and actions you undertake. **This position is based in** Córdoba Capital / Autonomous City of Buenos Aires
