GL Team Lead II

Description

Summary: Lead a high-stakes logistics and support hub, managing operations, ensuring safety, and building a high-performing team while navigating complex escalations and driving operational excellence. Highlights: 1. Lead and develop high-performing teams, specialists, and leaders. 2. Manage complex operations and in-person escalations with sound judgment. 3. Optimize processes, manage projects, and influence strategic initiatives. Cleaned Document **About the role and team** Leading at Uber means setting direction in motion, not waiting for perfect conditions. As a Greenlight Team Lead, you are responsible for leading a high\-stakes logistics and support hub where the digital and physical worlds meet. This isn't just about managing a schedule; it's about managing a complex operation, ensuring the safety and maintenance of a physical location, and building a high\-performing team of specialists and leaders who are the face of Uber for our earners. The challenge lies in the intensity of the environment\-you will navigate high\-pressure, in\-person escalations, manage P\&L, and make hard calls on performance and terminations. You'll thrive if you lead with clarity and heart, stay resilient through constant change, and take full ownership of both your people's growth and the hub's operational excellence. If you are energized by the weight of decisions that matter and motivated by building a legacy of leadership, this is where you'll make your mark. **What you'll do*** Lead, coach, and develop both specialists and team leads, investing in their success to build high\-performing talent. * Manage end\-to\-end team performance and drive accountability on policies, including making difficult calls on performance management and terminations. * Resolve complex in\-person escalations and manage sensitive stakeholder situations by balancing empathy with sound business judgment. * Audit performance in partnership with Quality teams to identify training gaps and execute progressive improvement plans. * Coordinate the maintenance of the physical location, overseeing inventory, safety protocols (EHS), property management, and cleaning services. * Surface ground\-level insights and customer feedback to the business to influence regional support logic and strategic projects. * Optimize operational processes and manage local projects to hit key performance indicators (KPIs) and improve the earner experience. **Basic Qualifications*** For Internals: At least 1 year of leadership experience or subject matter expertise (SME) at Uber. * For Externals: At least 1 year of direct people management experience. * Previous experience managing complex operations and stakeholder relationships. * Proven experience in process improvement and P\&L management. **Preferred Qualifications*** Exceptional systems thinking skills with the ability to translate audit data into actionable leadership and training strategies. * Experience managing physical facilities or logistics hubs, including EHS and property management coordination. * Proven resilience in managing high\-stakes, face\-to\-face conflict resolution with clarity and care. A proactive "owner" mindset with a track record of identifying and solving operational friction points before they scale. * **Ready to Ride?** This isn't the kind of place where you follow a playbook \- it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves \- we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in\-office. Some roles, like those at greenlight hubs, require full\-time in\-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.