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Summary: CustomerTimes seeks a Project Manager Lead/Delivery Head to lead the development of an AI-augmented platform for pharmaceutical data anomaly detection, leveraging deep pharma commercial data expertise and product leadership. Highlights: 1. Lead full lifecycle delivery of data programs and projects 2. Bridge between business stakeholders and technical teams 3. Involvement in business development and commercial activities CustomerTimes is looking for a seasoned Project Manager Lead/Delivery Head to lead development an AI\-augmented platform that transforms how large pharmaceutical companies detect, triage, and resolve commercial data anomalies across distribution, retail, demand, and specialty data sources. This role sits at the intersection of deep pharma commercial data expertise and product leadership, requiring someone who understands the full data source ecosystem (867, DDD, 852, Xponent, Claims, specialty feeds) and the real\-world pain points data stewards face daily. **Key Responsibilities** * Lead and manage full lifecycle delivery of **data programs and projects**, from concept through implementation and adoption. * Partner with business and technical teams to **translate business needs into** **technical requirements** and data solutions. * Manage vendor relationships, including **evaluation, pre\-sales discussions, and****ongoing vendor support**. * Create and maintain program roadmaps, delivery plans, and resource allocations to ensure successful outcomes. * Act as the primary point of contact for executives and stakeholders, reporting on progress, risks, and mitigations. **Requirements:** * **7–10\+ years** of professional experience in program/project management, delivery leadership, or related fields. * Multiple examples of successfully delivered **large‑scale or enterprise programs**. * Proven experience in **leading and delivering complex programs or projects**, ensuring clear business impact and high client satisfaction. * Strong ability to act as a **bridge between business stakeholders and technical teams**, translating business needs into actionable delivery plans. * **Excellent English communication and soft skills**, including ownership, accountability, curiosity, and confidence in client‑facing interactions. * Demonstrated experience managing **end‑to‑end delivery**, including scope, timeline, budget, risks, and stakeholder communication. * Track record of successfully delivering **enterprise‑level initiatives** in dynamic, fast‑paced environments. ##### **Domain \& Industry Exposure** * Experience in **Healthcare \& Life Sciences (Pharma / HLS)** projects is required. This may include partial involvement, smaller initiatives, or cross‑industry programs where healthcare context was present. * Understanding of **regulated or compliance‑driven environments** is a strong advantage. ##### **Business Development \& Commercial Involvement** * Direct involvement in **business development activities**, clearly demonstrated through: + Pre‑sales support + Proposal/RFP contribution + Client pitches or solution shaping + Account growth or expansion initiatives * Experience beyond pure delivery is expected. ##### **International \& Distributed Team Experience** * Proven experience working with or leading **distributed, multicultural teams**. * Collaboration with **teams based in India** (delivery, engineering, data, QA, etc.) is a strong plus. ##### **AI Exposure** * Experience in **hands‑on AI exposure** is required. This does not need to be extensive, but candidates should demonstrate clear engagement with AI, such as: + AI/GenAI POCs or pilots + Small internal initiatives + AI‑enabled product features **What we offer:** * Competitive salary; * 100% remote opportunity; * Referral program * Flexible work schedule * Opportunities for professional growth and advancement; * A collaborative and innovative work environment; * Support for participation in professional development opportunities (webinars, conferences, trainings, etc.); * Regular team\-building activities and bi\-annual company\-wide events.
