Team Leader - Admissions Call Center

Description

Job Summary: We are seeking a Team Leader for Admissions to lead a commercial team, enhance its performance, and contribute to organizational growth. Key Responsibilities: 1. Lead and empower a commercial admissions team. 2. Contribute to organizational growth and achievement of targets. 3. Design and implement action plans for commercial objectives. *We are* ***Evirtual****, a service company with over 21 years in the market, part of the* ***PROEDUCA Group****, leaders in 100% online private higher education across LATAM and Europe.* **If you enjoy leading people, analyzing KPIs, and building high-performing teams that achieve challenging goals, this opportunity is for you.** We are looking for a **Team Leader for Admissions** who is ready to take on the challenge of leading and enhancing the performance of a commercial team, directly contributing to organizational growth and achievement of our admission and revenue targets. ***We invite you to apply to join our community as Team Leader for Admissions!*** ***What will be your responsibilities?*** Lead and support a team of commercial advisors. * Monitor productivity, conversion, and revenue KPIs. * Track commercial activities via Salesforce and other tracking tools. * Conduct feedback and coaching sessions with the team. * Listen to and analyze calls to identify improvement opportunities. * Generate management reports and present results. * Design and implement action plans to support goal achievement. * Support training processes and strengthen commercial competencies ***What are we looking for?*** * University degree or bachelor's degree. * 2–3 years of experience in commercial areas, sales, admissions, or customer service with a commercial focus, preferably in the education or services sector. * Minimum 2 years of experience leading teams. * Knowledge of management KPIs and results analysis. * CRM proficiency (Salesforce preferred). * Leadership, communication, organization, and results-oriented skills. ***What do we offer?*** * Workplace: Carlos Pellegrini and Paraguay, CABA * Monday to Friday: 09:00–18:00 * Saturday: 09:00–15:00 * Competitive base salary \+ commission scheme. * After 3 months: Medife health insurance. * After 6 months: Scholarships of up to 90% for PROEDUCA Group programs *EVIRTUAL, S.A. (hereinafter, "EVIRTUAL"), as a member of the PROEDUCA Group, will process the personal data you have provided for the purpose of: managing your participation in selection processes, evaluating your profile, and, if suitable for other vacancies, sharing it with other companies within the Group.* *Detailed information regarding the processing of your personal data is available in the legal text accompanying the registration form. The parties may exercise their ARCO rights at any time by sending written communications to:* *ppd@grupoproeduca.com*. \#LI AG1