**Role Overview:** We are looking for a detail\-oriented and proactive **Employee Services Analyst** to join the **HR Operations team for Iberia**. This role will provide administrative support and employee assistance throughout the full employee lifecycle, managing key processes such as hiring, leaves of absence, exits, certificates, performance, flexibility programs, and more. You will play a key role in ensuring accurate execution of HR processes, compliance with internal policies, and delivering a high\-quality employee experience. **Responsabilities:** * Act as the **first point of contact** for HR\-related topics for employees, managers, and HR Partners. * Manage the **entire employee lifecycle**, including hiring, changes, leaves, exits, benefits, and certificates. * Support local processes for **Spain and Portugal**, including coordination with official entities (e.g., Social Security, Employment Offices). * Maintain accurate and up\-to\-date records in HR systems (**Workday, SAP, ServiceNow**), ensuring data integrity and consistency. * Process structural and employment condition changes (e.g., remote work, reduced hours, special leaves). * Issue employment certificates and support requests related to **Flexibility Programs, LOA, Exit process**, among others. * Collaborate on **audits, data analysis, report creation**, and continuous improvement initiatives. * Keep internal documentation and tools updated throughout process transitions. **Education and skills:** * University student or graduate in **Human Resources, Business Administration** or related fields. * Previous experience in **HR or administrative areas**, customer service or shared services environments. * **Advanced Portuguese** required (written and spoken). * Proficient in **Microsoft Office tools**: Excel, Outlook, SharePoint. * Familiarity with **Workday, ServiceNow or SAP** platforms is a plus. * Strong organizational skills with attention to detail and focus on data quality. **What Will Make You Successful:** * Strong written and verbal communication skills, with an empathetic, assertive, and transparent approach. * Proactive, customer\-focused attitude, with the ability to resolve issues effectively. * Comfortable working in dynamic and multicultural environments. * High level of confidentiality and professionalism in handling sensitive information. * Ability to work autonomously, with analytical thinking, organization, and results orientation. **Nice to Have:** * Familiarity with HR processes such as onboarding, leaves of absence (LOA), voluntary exits, performance management, Flex Program, and official certificates. * Experience with data visualization and reporting tools (e.g., Dashboards, Power BI). * Participation in continuous improvement or process automation initiatives.