Summary: This role involves promptly responding to customer inquiries, professionally handling complaints, and providing accurate information while adhering to customer service policies. Highlights: 1. Respond to customer inquiries promptly and accurately through chat platforms 2. Handle complaints professionally and ensure proper documentation 3. Collaborate internally with relevant departments Job Description: * Respond to customer inquiries promptly and accurately through chat platforms * Handle complaints professionally, escalate unresolved issues, and ensure proper documentation * Provide accurate information regarding ongoing promotions, benefits, and platform procedures * Monitor, follow up, and ensure resolution of customer requests * Use backend and frontend systems to assist customers * Communicate system\-related issues to the team lead quickly * Collaborate internally with relevant departments such as finance or tech support * Adhere to customer service policies and data protection standards * Prioritize multiple chats and manage time effectively during high\-volume periods Job Type: Full\-time Work Location: Remote Job Type: Full\-time Pay: $800,000\.00 \- $1,000,000\.00 per month Work Location: Remote