**Role Overview** ----------------- OpsArmy is hiring a **Client \& Talent Success Lead** to serve as the trusted partner for both our clients and the offshore talent supporting their teams. You will own the end\-to\-end relationship experience ensuring that clients receive consistent, high\-quality service while helping our talent succeed, grow, and stay highly engaged. This role is perfect for someone who is naturally people\-focused, proactive, articulate, and passionate about developing others. You are the glue that keeps the client\-talent partnership strong, healthy, and aligned. Apply here: https://operationsarmy.com/application **What You'll Do** ------------------ ### **Client Success \& Relationship Ownership** * Serve as the primary point of contact for assigned clients. * Build deep, trust\-based relationships through regular check\-ins and proactive communication. * Understand client goals, align expectations, and prevent issues before they arise. * Lead account health conversations and identify upsell/expansion opportunities. ### **Talent Development \& Retention** * Conduct coaching sessions, feedback loops, and 1:1 conversations with assigned talent. * Identify performance gaps early and work with the talent to develop improvement plans. * Support talent with any work\-related concerns and ensure theyre equipped to succeed. * Champion talent engagement and retention by building strong rapport and trust. ### **Alignment \& Issue Resolution** * Ensure client expectations and talent output are always aligned. * Resolve misunderstandings, workflow challenges, and delivery issues before escalation. * Act as the bridge between client feedback and talent performance improvement. ### **Process Consistency** * Help document clear workflows and SOPs that support both talent and client success. * Streamline communication processes and escalate issues when needed. **Who You Are** --------------- * A strong communicator with exceptional emotional intelligence. * Naturally great at building relationships and earning trust. * Organized, reliable, and detail\-oriented. * Skilled in coaching, mentoring, and giving constructive feedback. * Calm under pressure and solution\-focused in high\-stakes situations. **Requirements** ---------------- * 2\-5 years in client success, account management, team leadership, HR, operations, or BPO environment. * Experience managing remote or offshore teams is a strong advantage. * Proven success in coaching, performance management, or people operations. * Strong writing and communication skills (non\-negotiable). Apply here: https://operationsarmy.com/application