**Let’s Match to Empower Ourselves!** Our team continues to grow—and you can be part of it. We are looking for a dynamic, proactive person ready to take on the challenges faced by the **Contact Center** team, Marketing Department. We invite you to join a multinational company, a leader in the Security Systems sector, whose positioning is built on innovative technological solutions, system connectivity, and customer experience. We operate in 17 countries worldwide and boast over 30 years of market presence. Currently, we are seeking a **Team Leader for the Call Auditing Unit**, to join our **Contact Center** team. Key responsibilities will include managing an operational team (8–10 agents), overseeing and ensuring quality control of incoming and outgoing calls related to Booking (Visit) creation, and tracking management metrics. Work modality: **On-site**, at our Palermo offices, Monday through Friday, **09:00–18:00 hs**. **✅ Key Challenges:** * Managing and motivating the operational team, aligned with key KPIs to improve Contact Center efficiency. * Proposing process improvements, evaluation criteria enhancements, and quality tools upgrades. * Analyzing and reporting on performance to provide weekly feedback to your team and leaders. * Auditing commercial and/or customer service interactions, ensuring compliance with scripts, regulations, and best practices. * Analyzing audit results to identify deviations, improvement opportunities, and trends. * Preparing clear, actionable quality reports for leaders and involved departments. * Collaborating with the Training Department to reinforce content and skills identified during audits. **What We’re Looking For:** * Proven experience leading teams. * Prior experience in call auditing, quality assurance, or monitoring (Mandatory). * Analytical, organized profile with a continuous improvement mindset. * Strong feedback management skills, clear communication, and leadership capability. **Join Verisure and enjoy these amazing benefits!** Swiss Medical health insurance coverage for you and your immediate family. ️ Meal benefit via Mercado Pago. Commissions based on achievement of monthly goals. Half-day off on your birthday. Wellhub Program – Gym membership plans. Professional development and learning via e-learning platforms and training sessions. Exclusive Benefits Platform: access to special pricing from top brands. Discounts at leading universities and educational institutions. Investment Platform with personalized advisory services. Exclusive Grupo Bimbo discounts. Discount on alarms for Verisure employees. We know organizational culture is key when choosing your next professional challenge. That’s why we’d like to introduce you to Verisure Argentina’s DNA, so you can learn about our value proposition—making us one of the best companies to work for in our country: * Passion in everything we do. * Commitment to making a difference. * Constant innovation. * Winning as a team. * Trust and accountability. Your next professional challenge awaits at **Verisure Argentina**, a ***Great Place to Work®*** Argentina certified company. *At Verisure, we are committed to fostering a diverse and inclusive workplace, recognizing that diversity of thought and background strengthens and drives innovation across our teams. We reject all forms of discrimination and prejudice, and believe in equitable access to opportunities for all individuals—regardless of gender, age, disability, race, sexual orientation, or any other factor.*