Retention Operator

Description

Job Summary: We are seeking a Retention Operator to manage the continuity of monitoring services, providing effective and high-quality responses to customers. Key Responsibilities: 1. Manage cancellation intentions and ensure service continuity 2. Identify reasons, resolve issues, and offer alternatives 3. Personal and professional development in a safe environment Join our team! We are currently looking for a Retention Operator for our Contact Center Department. The person in this role will manage customer cancellation requests by delivering effective and high-quality responses aimed at ensuring continuity of monitoring services and aligning with departmental objectives. **Your responsibilities will include:** Answering incoming calls from customers requesting cancellation of the Monitoring Service. Making outbound calls to subscribers/agents who request cancellation via email or other alternative channels. Identifying the true reasons behind the cancellation decision, resolving issues, and offering retention alternatives using available tools while communicating and reinforcing the features and benefits of the service. Managing the email inbox to confirm the outcome of retention efforts through this channel. Accurately recording each retention activity in the corresponding systems. **Work schedule:** Monday to Friday, 08:00–14:00 (part-time). **Location:** Mataderos, CABA Indefinite-term contract We are a leading electronic security company that prevents, protects, and supports its customers with integrated technological solutions, delivering a quality experience to make our world a safer place. **We operate four business units:** professional monitoring services, vehicle alarms, residential alarms, and security cameras. In each unit, we strive to meet market needs and turn our customers’ aspirations into reality. We actively collaborate with our Equity and Inclusion Department to ensure a safe, pleasant, healthy, honest, and fair workplace—a calm environment where everyone can grow both personally and professionally. Requirements Prior experience in retention, recovery, or loyalty programs of no less than one year (mandatory). Proficiency in Windows environment, Office Suite, and CRM. Knowledge of QAD and Google Ads. Benefits Birthday leave Annual performance incentive ‍ ‍ ‍ Extended leaves and childcare reimbursements Free vehicle alarm and monitoring service for employees Mobile phone plan discount ‍ ️Sports club discounts Opportunities for professional growth and development