Customer Support Agent

Description

Job Summary: The Customer Support Agent will advise users, ensuring personalized service, and report feedback to improve products and services. Key Highlights: 1. Advise users and ensure personalized service 2. Report feedback for improvement opportunities 3. Work in a multidisciplinary, goal-oriented team **Who We Are** **About Fudo** We are a startup that combines industry expertise in the foodservice sector with a passion for technology. Every day, we help thousands of restaurants across Latin America enhance their service through our management software and mobile applications. Our system is a market leader in Chile and Argentina, and we are expanding rapidly in Mexico, Colombia, and Brazil. Our core mission is to simplify life for foodservice entrepreneurs by providing them with the best tools to run their businesses—and to achieve this, we need to research, launch products, and reach more users alongside an outstanding team. Every team member is essential; therefore, we prioritize building a culture rooted in empathy, transparency, enthusiasm, and commitment. **Role Description** The Customer Support Agent role is responsible for advising our users and ensuring personalized, differentiated support. Additionally, the agent must report feedback regarding identified improvement opportunities based on daily interactions with customers. **Responsibilities** * Provide support and guidance to users from different countries via multiple channels (phone, email, social media, and chat). * Monitor customer requests using a ticket management system. * Establish remote connections via TeamViewer to configure hardware and resolve functional issues. * Identify improvement opportunities both in the product and in the service delivered. **What We Expect From You** **Minimum Requirements** * Technical education background or knowledge of hardware, networks, and software installation. (Mandatory) * Availability for afternoon shifts (We offer shifts from 2:00 PM to 9:00 PM and from 4:00 PM to 11:00 PM) * Excellent verbal and written communication skills. * Experience using CRM systems (HubSpot, Zendesk, or similar) * Strong spelling, grammar, and text interpretation abilities. * Strong general interest in technology. * Experience in the foodservice industry (preferred). **Benefits** * You’ll play a key role within a technology team and continuously learn from a multidisciplinary, goal-oriented, process-respecting team. * Competitive international salaries and benefits. * 35-hour workweek * Remote or hybrid work in a relaxed, comfortable environment at our Buenos Aires offices * Birthday off * 5 personal days per year, effective from your first day of employment. * Seniority day * Opportunity to take in-company virtual English / Portuguese classes. * Wellhub coverage, so you can exercise whenever and wherever you like. * Additional benefits through partnerships with other companies.