Position Summary: This role leads, motivates, and guides teams; coordinates field services; manages human and technical resources; and delivers specialized customer support—ensuring achievement of objectives. Key Highlights: 1. Leads, motivates, and guides teams to achieve objectives and uphold values. 2. Coordinates field services and manages human and technical resources. 3. Provides specialized technical support and advisory services to customers. * Advises, motivates, trains, evaluates, and guides team members to ensure achievement of objectives and commitments in alignment with the Company’s expectations, values, and standards. * Supports the Contract Manager in assigning human resources for contracts and associated customer services. * Complies with customer documentation requirements related to workplace training, documenting all processes accordingly. * Monitors assigned expenses for each collaborator assigned to the Contracts area. * Generates reliable maintenance reports and indicators for areas under supervision. * Maintains close contact with customers to identify their needs. * Coordinates and oversees execution of field services at operational sites where contracts are performed, in cooperation with the Field Services department. * Provides support and technical advisory services in response to customer technical queries or requests. * Conducts and follows up on performance evaluations for personnel under supervision. * Prepares management reports as requested by the Contract Manager and Management. * Maintains order and cleanliness in the work area, promoting these good practices within the team. * Completes mandatory training plan (Code of Conduct, ABC, Competition Law) and ensures timely updates as required; monitors direct reports’ compliance. Planning and Reporting * Responsible for downloading information from the control system and updating software. * Plans, manages, and maintains tools and machinery required for service operations, ensuring availability upon request. * Prepares and submits spare parts requests for scheduled work based on accumulated operating hours of equipment components. (PE \- Mechanical) Customer Service * Assists customers with their product/equipment/processes under the service contract scope and suggests potential improvements. * Applies specialized knowledge to resolve common issues for our customers. Collaboration with Other Teams and Divisions * Attends local training sessions. * May be nominated for factory training if identified as high-potential (HiPo). **English proficiency is mandatory.** Supervision / Coaching * Assigns tasks to the Operational Supervisor and field team, guiding or advising them during execution. * Shares/transfers knowledge with colleagues to build expertise and capabilities within the Technical Service area. * Acts as a peer coach supporting Operational Service Supervisors. * Supports internal personnel administration processes (Workday). * Notifies the Contract Manager of any deviations arising in work roster scheduling. * Ensures compliance with current EHS/360 reporting requirements and proper hazard identification documentation.