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Job Summary: Responsible for supporting and maintaining telecommunications IT, cloud, and application infrastructure, ensuring availability and managing projects. Key Highlights: 1. IT infrastructure, cloud, and application support and maintenance. 2. Technology project management and control. 3. Collaboration with global teams and professional development. Responsible for supporting and maintaining the IT, cloud, and application infrastructure required for automated provisioning of telecommunications services, including networking and cybersecurity definitions. Primary focus is on support—ensuring platform availability and monitoring incidents related to neutral network platforms. Secondarily, responsible for managing, controlling, and implementing various projects within agreed timelines. Our Core Principles form the foundation of our culture, and we are focused on achieving sustained success through long-term thinking, values-based leadership, and value-creating decisions. Join us to grow your career! American Tower is proud to be an equal opportunity employer and will not discriminate against any applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, or any other characteristic protected under applicable law. Our vision is to enable wireless communication everywhere. American Tower provides the essential wireless infrastructure needed to support a connected world: outdoors, indoors, and in urban and rural locations. We are one of the world’s largest real estate investment trusts (REITs) and a leading independent owner, operator, and developer of wireless communications and transmission real estate. Our global portfolio includes approximately 221,000 sites, with over 43,000 in the U.S., and is experiencing steady growth. Headquartered in Boston, Massachusetts, American Tower has offices across the United States and in 25 countries worldwide. Our success stems from the potential of the people who make up American Tower and the power of local teams across our offices and sites in 26 countries. As a global leader in a dynamic industry, we are building a strong platform for continuous growth, empowerment, and success for every employee. American Tower’s success is rooted in the talent, expertise, and potential of our employees. As a global company, we strive to harness the power of our global network to foster teamwork across our facilities and offices worldwide. Working at American Tower offers the opportunity to collaborate with colleagues from diverse countries, backgrounds, and lived experiences. We invite you to experience our ELEVATE value proposition: Elevate your impact: We help drive digital infrastructure globally. Our teams make a difference every day, helping build a more connected world. Elevate our potential: We offer many paths to explore personal and professional development. Our teams are inspired to expand their vision of what is possible. Elevate Our Shared Success: Our goal is to achieve peak performance—for our employees and our company. Our teams support each other daily through connections and collaboration, enabling us to grow together. * Bachelor’s degree in Electronics Engineering, Systems Engineering, or related field. * Minimum 5 years of experience in telecommunications-oriented infrastructure roles. * Advanced English; Portuguese preferred. * Advanced proficiency in Microsoft Office suite, including Microsoft Project, Access, PowerPoint, and Excel. * Experience in customer service and vendor management. * Familiarity with performance metrics, QoS, and SLAs. * Knowledge of the ETOM model (TM Forum) and API implementation (REST/SOAP APIs). * Mandatory Postman proficiency. * Operating system management: Windows and Linux. * Database management (Oracle / PostgreSQL / MongoDB). * AWS service management. * DevOps platform management (GitHub or Bitbucket, Automation, Jenkins, Azure DevOps). * Scripting and Python knowledge. * Lead and manage vendors to ensure proper operation of IT infrastructure. * Contribute to drafting technical specifications required for procurement processes involving solutions and/or equipment/solution vendors. * Serve as escalation point for NOC issues related to IT infrastructure failures and/or performance that cannot be resolved by prior support tiers. * Actively manage the customer onboarding process. * Responsible for test cycles, certifications, and documentation across various application environments/stages. Consequently, oversee application deployment during maintenance windows. * Responsible for developing, managing, and implementing systems, tools, and dashboards based on SQL queries, scripting, etc., to monitor infrastructure status and data from provisioning and inventory platforms. * Plan, direct, control, and execute all necessary coordination with various operators and internal departments to resolve integration incidents, performance issues, and data reconciliations across IT infrastructure databases.
