Browse
···
Log in / Register
Summary: This role involves network analysis, security, and customer support, focusing on recommendations, education, and technical case management for clients in the LATAM Region. Highlights: 1. Engage in network security, routing, and customer service 2. Utilize CCNA, CCNP, CCIE, and/or CISSP certifications 3. Provide direct technical support to customers in the LATAM Region **Skills \& Qualifications** * Relevant professional experience preferably in the network industry * Solid network security and routing experiences * Exceptional customer service orientation and strong communications skills * Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications * Proficient with MS Word, PowerPoint, and Excel * Scripting and Windows server app experience * Willing to travel * Advanced English level **Job duties** * Collection, analysis and change recommendations of configuration information * Collection and analysis of customer network information * Collection and analysis of packet trace information * Recommend actions based on analysis * Customer education, deliver knowledge transfer like webinar or workshops * Software recommendation, conduct bug scrubs reports * Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report * Develop best practice deployment and troubleshooting methodology documentation * Follow up technical cases and manage the right expectation until the closure of the cases * Conduct weekly status conference calls with customers to report status of open issues and projects * Conduct quarterly reports for your managed accounts * Work closely and provide direct technical email and phone support to our customers in the LATAM Region * Analysis of support request, completion of requests for information and documentation * Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
