Operations Manager

Description

Summary: The Operations Manager executes core operational functions, quarterbacks tasks across divisions, and contributes to exceptional service, innovation, and customer satisfaction. Highlights: 1. Opportunity to be a driving force in a fast-growing e-commerce company 2. Develop and mentor operations staff to foster leadership growth 3. Partner with cross-functional departments to align operational processes **A bit about us** ------------------ We're on a mission to change the tire industry: how it's delivered and how it's experienced. A pioneer in the automotive e\-commerce industry, we take pride in our extensive selection of top\-name brands and budget\-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e\-commerce companies in the US and apply now! **About the role** ------------------ **Job Title: Operations Manager** **A bit about us:** We're on a mission to change the tire industry — how it's delivered and how it's experienced. A pioneer in the automotive e\-commerce industry, we take pride in our extensive selection of top\-name brands and budget\-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e\-commerce companies in the US and apply now! **A bit more about this role:** The Operations Manager executes core operational functions that are key in the day\-to\-day operations of the company. Sitting at the intersection of external suppliers and internal teams, the operations manager helps to quarterback a variety of tasks across divisions. Tasks include, but are not limited to: * Oversee daily operations of Canceled orders, Late shipments, Supplier reach outs and FedEx case and claim investigations * Review and update SOP's based off new processes and procedures * Manage team of employees to ensure accuracy in daily tasks * Inventory auditing and reconciliation * Adaptability to jump in to multiple tasks throughout the day * Assist the Sr. Operations Manager on contacting low performing suppliers **Eligibility Requirements** * Available to work full shifts till 3pm PST * Self motivated to get your tasks done timely * Must be fluent in speaking, reading, and writing English **Responsibilities will include:** * Develop and mentor operations staff to foster leadership growth and team performance. * Establish productivity goals and develop processes for monitoring performance across 5–7 operations associates. * Analyze operational data to identify trends and present actionable insights to senior leadership. * Partner with cross\-functional departments (e.g., Customer Service, Marketing) to align operational processes with company goals. * Evaluate and implement new software solutions to improve operational workflows. * Call suppliers to get the status of past\-due orders. * Oversee the processing of cancellation requests from the customer service team. * Oversee the processing of FedEx missing tire cases and perform investigations when needed. * Oversee the processing of sales orders for Tires\-Easy owned locations. * Perform inventory audit trails and adjustments. * Maintain phone availability for warehouse questions regarding orders and performance. * Train team members on different tasks throughout the department. **Attributes to success:** * Tenacity and follow up * Organization * Communication is key both externally to suppliers and internally among coworkers * Managing multiple tasks and meeting deadlines * Being able to solve problems and being a fast thinker **Desired skills \& experience:** * 3\+ years of management experience * Proficiency in Google Suite products * Proficiency in data processing * High speed Wi\-Fi connection at home office * Excellent professional communication skills * You're a great team member with a can\-do attitude; you're self\- reflective * Bachelor's degree or equivalent preferred