Customer Service Representative

Description

Job Summary: Customer Service Representative to support the branch's commercial management, providing customer advice and contributing to commercial objectives. Key Highlights: 1. Opportunity for growth, learning, and generating real impact 2. Encourages disruptive thinking and innovation capability 3. Flexible work dynamic with a hybrid model Customer Service Representative Country: Argentina **NOW IS THE TIME** Santander (www.santander.com) is evolving from being a **high-impact global brand** to a **technology-driven organization**, with people at the heart of this journey. We are leading a **customer-centric transformation** that values **disruptive thinking**, the courage to challenge what is possible, and the ability to **innovate**. This is more than a strategic shift: **it is an opportunity for people to be motivated, grow, learn, and generate real impact**. Our mission is to help more **people and businesses thrive**. We embrace a strong risk culture and expect all individuals across the organization to adopt a proactive and responsible approach to risk management. **Retail & Commercial Banking** is a global business integrating all our retail and commercial banking activities to serve our customers better, improve efficiency, and create value. **THE IMPACT YOU WILL MAKE** At our **Concepción del Uruguay** branch, we are seeking a **Customer Service Representative (Commercial)**. The **purpose of this role** is to support the branch’s commercial management by advising customers and actively contributing to achieving commercial and customer satisfaction objectives. We are redefining how we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. In this position, your **key responsibilities** will include: * Supporting the branch in meeting its objectives and NPS targets. * Providing customer advice. * Achieving and collaborating on individual and branch commercial objectives. **WHAT YOU WILL BRING TO THE TEAM** Our people are our greatest strength. Each individual contributes unique perspectives that make us stronger as a team and as an organization. We value who they are and amplify what they bring. The following requirements represent the essential knowledge, skills, and competencies for this role. **Professional Experience** * Minimum 1 year of experience in commercial advisory or similar roles (Mandatory) * Minimum 1 year of experience selling intangible products (Desirable) **Education** * Completed or ongoing tertiary/university studies in fields such as Administration, Accounting, Economics, Actuarial Science, Finance, Marketing, Commercialization, Digital Business, Engineering, Law, or related disciplines (Mandatory) **Languages** * Minimum English level required: Basic (Elementary or A\-1\) (Desirable) **Technical Skills (Hard Skills)** * Intermediate proficiency in Microsoft Office suite (especially Excel) (Desirable) * Experience using customer tools and databases (CRM) (Desirable) **Interpersonal Skills (Soft Skills)** * Proactivity and autonomy (Mandatory) * Results orientation grounded in problem-solving and management capabilities (Mandatory) * Empathy and closeness to customers (Mandatory) * Relationship-building and teamwork skills (Mandatory) * Flexibility to adapt to various business environments and scenarios (Mandatory) **WE VALUE YOUR IMPACT** Your contribution matters—and we recognize it. At Santander, we offer a comprehensive, fair, and competitive proposition reflecting your impact and the value you deliver. We provide: * **Develop and learn every day**: Development opportunities (local and international), training discounts, language courses, university programs, and a fully dedicated learning platform. * A **flexible work dynamic** with a hybrid model. * **Enjoy balance**: 15 working days of vacation, which you can split as you wish, plus a birthday day off. * **Care for your health and well-being**: An exclusive Swiss Medical health insurance plan covering you and your immediate family, an on-site medical center in our corporate building, specialized fertility and prevention programs, and 50% reimbursement on medications, among others. * **Live the customer experience**: Preferential pricing on our products (term deposits, loans, safe deposit boxes, etc.) and exclusive rebates at supermarkets and fuel stations. We are here to **keep you motivated**, help you **achieve your goals**, and **celebrate your achievements** at every step of the way. Santander takes pride in being an organization that offers equal opportunities regardless of age, gender, disability, marital status, race, religion, or sexual orientation. Our commitment is to ensure an inclusive and accessible selection process for everyone. **WHAT’S NEXT?** If everything you’ve read interests you and aligns with what you’re looking for, join our team. **Ready to take the next step?**