CSR

Description

Job Summary: Santander is seeking a Customer Service Representative for its branch in Colón, Buenos Aires Province, focused on commercial management and customer advisory to achieve business objectives. Key Highlights: 1. Opportunity to grow, learn, and make a real impact 2. Working in a team that values disruptive thinking and innovation 3. Flexible work dynamics with a hybrid model CSR Country: Argentina **NOW IS THE TIME** Santander (www.santander.com) is evolving from being a **globally impactful brand** into a **technology-driven organization**, with people at the heart of this journey. We are leading a **customer-centric transformation** that values **disruptive thinking**, the courage to challenge what is possible, and the ability to **innovate**. This is more than a strategic shift: **it is an opportunity for people to be motivated, grow, learn, and make a real impact**. Our mission is to help more **individuals and businesses thrive**. We uphold a strong risk culture and expect all individuals across the organization to adopt a proactive and responsible approach to risk management. **Retail & Commercial Banking** is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency, and create value. **THE IMPACT YOU WILL MAKE** At our **COLON** branch (Buenos Aires Province), we are looking for a **Customer Service Representative (Commercial)**. The **purpose of this role** is to support the branch’s commercial management by advising customers and actively contributing to achieving commercial objectives and customer satisfaction. We are redefining how we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. In this position, your **key responsibilities** will include: * Supporting the branch in meeting its objectives and NPS targets. * Advising customers. * Meeting and collaborating toward individual and branch commercial objectives. **WHAT YOU WILL BRING TO THE TEAM** Our people are our greatest strength. Each individual contributes unique perspectives that make us stronger as a team and as an organization. We value who they are and amplify what they bring. The following requirements represent the essential knowledge, skills, and competencies for this position. **Professional Experience** * Minimum 1 year of experience in commercial advisory or similar roles (Mandatory) * Minimum 1 year of experience selling intangible products (Desirable) **Education** * Completed or ongoing tertiary/university studies in Administration, Accounting, Economics, Actuarial Science, Finance, Marketing, Commerce, Digital Business, Engineering, Law, or related fields (Mandatory) **Languages** * Minimum English level required: Basic (Elementary or A-1) (Desirable) **Technical Skills (Hard Skills)** * Intermediate proficiency in Microsoft Office (especially Excel) (Desirable) * Experience using customer tools and databases (CRM) (Desirable) **Interpersonal Skills (Soft Skills)** * Proactivity and autonomy (Mandatory) * Results orientation grounded in problem-solving and management capabilities (Mandatory) * Empathy and closeness to customers (Mandatory) * Relationship-building and teamwork skills (Mandatory) * Flexibility to adapt to various business environments and scenarios (Mandatory) **WE VALUE YOUR IMPACT** Your contribution matters—and we recognize it. At Santander, we offer a comprehensive, fair, and competitive proposition reflecting your impact and the value you deliver. We provide: * **Continuous development and learning**: Development opportunities (local and international), training discounts, language courses, university partnerships, and a fully dedicated learning platform. * A **flexible work dynamic** with a hybrid model. * **Work-life balance**: 15 working days of vacation—freely divisible—and a birthday day off. * **Health and well-being support**: An exclusive Swiss Medical health insurance plan covering you and your immediate family, an on-site medical center in our corporate building, specialized fertility and prevention programs, and 50% reimbursement on medications, among others. * **The customer experience**: Preferential pricing on our products (term deposits, loans, safe deposit boxes, etc.) and exclusive rebates at supermarkets and fuel stations. We are here to **keep you motivated**, help you **achieve your goals**, and **celebrate your achievements** at every step of the way. Santander takes pride in being an organization that provides equal opportunities regardless of age, gender, disability, marital status, race, religion, or sexual orientation. Our commitment is to ensure an inclusive and accessible selection process for everyone. **WHAT’S NEXT?** If everything you’ve read interests you and aligns with what you’re seeking, join our team. **Ready to take the next step?**