Onsite Microinformatics Support

Description

Job Summary: We are seeking a Semi-Senior/Senior Onsite Microinformatics Support professional to work in a dynamic environment, with a proactive attitude and commitment to continuous learning, managing technological refresh and operating system migration. Key Highlights: 1. Onsite Microinformatics Support with intermediate/advanced knowledge. 2. Responsible for large-scale operating system migration (Windows 10 to 11). 3. Dynamism, proactivity, strong communication skills, and adaptability are valued. Join Stefanini! At Stefanini, we are more than 30,000 geniuses connected from 41 countries, doing what we love and co-creating a better future. You definitely don’t want to miss out! **Onsite Microinformatics Support \- Part-Time!** **** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** Onsite Microinformatics Support, with intermediate/advanced knowledge of: * Office 365, * PC and peripheral hardware and software repair, * Basic networking/communications knowledge, * Semi-Senior / Senior profile, * Soft Skills: dynamic, proactive, strong communicator, responsible, detail-oriented, adaptable to change, committed and motivated to learn. Working hours: Monday to Friday, 9 a.m. to 6 p.m. Onsite mode. Required Candidate Profile The vendor must supply technicians with demonstrable experience in: * Level 1 and 2 Windows environment support (W10/W11\). * Deployment tool expertise (SCCM, Intune or similar). * ITSM and inventory tool management. * Communication skills for direct user support at the Bank. **Requirements and Qualifications** 1\. Service Objective Procurement of specialized technical support services to execute the technology obsolescence replacement plan and large-scale operating system migration (Windows 10 to Windows 11\), including preparation, configuration, logistics, and administrative asset registration. 2\. Technical Scope and Operational Capacity The vendor must guarantee a human and technical resource structure capable of processing an average of 40 devices per day, fulfilling the following stages: 2\.1\. Configuration Lab (Staging) * Image Installation: Deployment of the Operating System (Windows 11\) using the Bank’s institutional tools. * Base Configuration: Installation of corporate software, security agents, profile configuration, and domain join. * Quality Assurance (QA): Verification of peripheral functionality and connectivity prior to dispatch. 2\.2\. Dispatch Preparation and Logistics * Packaging: Preparing devices for secure transportation, including labeling with destination and associated ticket number. * Dispatch: Coordination with courier/logistics for delivery to Banco Macro’s designated locations nationwide. 3\. Proximity Support and Migration (W11\) The service includes onsite user support at central offices: * User Reception: Managing appointments and receiving users’ devices for reinstallation/upgrade from Windows 10 to Windows 11\. * Backup and Restore: Prior to handing over their device for Windows 11 migration, users must perform the appropriate backup; the company is exempt from data loss resulting from user negligence. * Delivery and "Early Life" Support: Assisting users during their first post-migration login to ensure operational readiness of their critical applications. 4\. Inventory and Control Management (Critical) The contractor shall be responsible for the integrity of data within the Bank’s internal inventory tool. * Movement Registration: Each addition, removal, or obsolescence replacement must be recorded in real time within the inventory tool. * Traceability: Documentation must establish the linkage between: Outgoing Device (Obsolete) \- Incoming Device (New) \- Assigned User. * Cross-Departmental Coordination: Coordination will be executed by a Bank representative. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future — together!